Progressive Insurance
Reviews and Complaints
Horrible Customer Service with Claim Representative
My claim has been on going since October 2nd of this year. And the claim representative that was assigned to my claim has horrible customer service etiquette.
She is on her own time schedule and never picks up the phone. She would call back at dinner time while being on the same time zone. That is very unprofessional and inconsiderate. She has made me drive my car with the impression that she has made reservations with the body shops that it will get fixed, the furthest one that I had to drive to was 2 hours away.
Just to be told that it would be fixed. I was very furious. Then, when I was redirected to another body shop, they did not have my files ready nor was my bumper in stock until 2 weeks later.
And when I finally dropped it off, the field agent was very rude about the situation and when I asked to explain the things in more in-depth, she caught an attitude. And this whole time I did not have a rental car when I needed one.
- Intial saving on auto insurance
- Takes too long to process a claim
Preferred solution: Price reduction
User's recommendation: Do NOT switch to progressive
Just to let you know
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer*** service
- No pros
- Provides no service when you need them
Preferred solution: ALL of the above
User's recommendation: Do Not trust Progressive Insurance.
Unable to get answers to my question.
Preferred solution: Deliver product or service ordered
2002 Ford ranger insurance
I was lied to and the representative implied I was ignorant
- Con people
Preferred solution: Both an apology and resolution to this now 5 week nightmare.
User's recommendation: I’d recommend USAA. Do not use Progressive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad Service
Preferred solution: Assistance because bank accounts were hacked.
User's recommendation: Look elsewhere
Non renewal.
User's recommendation: Choose another company
They would not pay for my claim I have been paying them over $500 a month for full coverage since June 2020 my vehicle was totaled They refused to pay for the damages they said there was proof of misr
No response post claim filed
Preferred solution: Deliver product or service ordered
User's recommendation: Don’t sign up for this insurance
Update
- No pros what so ever
- Poor service
- Dont buy insurace from them
- Horrid and infuriating
Preferred solution: Pay off total car and 1/2 for a new car
Offensive commercials
User's recommendation: Don’t buy
I beleive Progressive has unethical racial issues with claim customers
I am currently on the receiving end of dealing with Progressive claim department and am finding, assumingly, if both parties are African American and even ageable (older) there is manipulation and deception going on.So on that note I asked the rep, Anadel via text, email to continue with this claim but I am going to seek ACLU attorney or some type of civil rights attorney to look in to my situation in trying to get this claim paid. Not for the money, but their Ethics practice in this matter.
Unsatisfied with handling of claim
User's recommendation: Stay away from this company.
The representative was helpful and pleasant.
Preferred solution: The representative has already solved this. I needed a document.
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Ok, Boomer.