Anonymous
map-marker Tucson, Arizona

Progressive Insurance Auto Claim Review

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Progressive auto ins. Ripped us off. Told us the rental carcwas paid for. THen after the had our car 3 days in the body shop they changed their minds . Took them until Friday to order the parts. The the car rental informed us it would be 16 bucks a day more for the rental car. Changed to another insurance comp. Stick it Progressive!
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Reason of review:
Problems with payment
Anonymous

Progressive Insurance Auto Claim Review

Got hit by a drunk driver they have progressive insurance they told me 3 to 4 months to settle claim no rental car or loss of use
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Reason of review:
Order processing issue
Kurtiss Bor

Progressive Insurance - Review in Insurance category

On 11/11/2016 got quote for $78.58. Went as far as donating plasma to get the money so I can start my new job 11/14. Got 80.00 in my bank and attempted to pay. Now quote has went up one day later by $30.00. I called progressive they refused to honor quote as it was only good 24 hrs. I called geico hmmm....i just paid 10.00 less than progressives original quote. I now have gas money too! THANKS GEICO!!!!!
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Reason of review:
Problems with payment
Anonymous
map-marker Irvine, California

They have a 5 day exclusion/effect for any changes now

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Wanted to make sure people know about this. I think it's a big deal.

I have been a customer almost 10 years, very few claims even so they were for roadside service, no accident claims or tickets, ever.

Called tonight to put full coverage on my car, 5 day waiting period for any changes to be effective now. Will be cancelling my policy after writing this review tonight.

I don't think this is legal but I have never heard of any company ever trying this. It can be the difference between a nightmare or not, it has caused me to write this and will be canceling this evening, very disappointed.

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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker New York, New York

Progressive Insurance Ripoffs Scams

This ripoff insurance company continuously advertises for "Snapshot" program to save money. What happens is if you apply for snapshot, they use all sorts of excuses to raise your premiums, such as, they dont like the way you tap on your brakes. Listen, i need to use my brakes to avoid a crash. The useless Progressive insurance company only cares about its shareholder, its big wig executives and its corporate profits. All of its advertising which they spend millions of dollars on is a scam, used to raise corporate profits and feed their greed, not to give you a decent premium rate. Avoid at all costs, Progressive is a progressive ripoff of your dollars.
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Cons:
  • Ripoffs scams stole premiums
Reason of review:
stole money

Preferred solution: Full refund

2 comments
Guest

It's a tracking device and it's not going away anytime soon. Every major insurance company is using them in one form or another.

One company is actually working with manufacturers to have it automatically built into vehicles. Insurance carriers feel it's their right to have exact verifiable information in order to determine risk.

Guest
reply icon Replying to comment of Guest-1198620

You cannot see the road with a tracking device. Watch your Tesla CRASH and BURN, baby

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Anonymous
map-marker Miami, Florida

Progressive Insurance - Customer Care Review from Miami, Florida

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Progressive's automatically withdrew tripple the amount of my monthly bill. it took 2 weeks to refund the money. Their excuse was a "glitch" in the system. I went to manual payments, and it occurred again. Another refund was given two weeks later. I verbally cancelled services 4 times, went with another carrier and had anothet automatic withdrawal of $380 from my account. No one does there job! Customer Service is horrible, wait time is horrendous, and confrontational. Finally, after 6 months of back and forth I'm done with Progressive!!!! Stop payments in this company until 2017. Everyone with direct automatic pay should check your account monthly. The bank manager told me of the same problem when i discussed my claim. I get totally disappointed when I see Flo on her commercials. Bad rating for putting me in financial hardships several times within a 6 month plan. Both thumps dowm!
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Dracut, Massachusetts

Progressive Insurance Vehicle Driver Review

Progressive Insurance - Simple Review #1471625967
Reckless driver in Dracut, MA denying liability.
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Reason of review:
Poor customer service
Anonymous

Easy off

This is the 1st time I deal with Progressive Insurance. One of their client hit my parking car in the parking lot.

I did call Progressive & told them what happen & you know what they said they try to contact their customer but no respond so nothing they can do. So they will close the case and even my insurance Allstate they didn't even contact Progressive but they told us to bring the car to estimate & they will pay what ever it is after they take out our deduction.

So it mean we end up have to payout our pocket to fix the car. So I think this is the way all car Insurance company they do the business collect our payment every month but when something happen they don't want to pay and do sh....

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Reason of review:
Poor customer service
Shealynn Rie
map-marker Columbus, Georgia

Incompitance abounds

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Progressive mishandled the canceling and switching of insurance from one motorcycle to another. I had to call back 5 days later as they re-instated insurance on my old motorcycle instead of my new one. 1 month later I get a bill almost double my quoted monthly payment on top of the payment I made at the original switching and canceling of said insurance. Progressives workers are mediocre at best and can not seem to do simple math even when they have a computer in front of them. I am severly disappointed in this company and would leave now if I wouldn't lose all that I have paid them already in penalties
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Cons:
  • Being lied to
  • Unwilling to compromise and blamed me
  • Customer service
Reason of review:
Order processing issue

Preferred solution: Let the company propose a solution

Robert C Ibw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Brecksville, Ohio

Review in Insurance category from Brecksville, Ohio

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I called for a quote, i liked the coast and was going to buy. Told salesman past driving history and problems with license. He ran a check and an accident that happened with work truck and that was not my falt came up, so did the quote. I told him I was not at falt, and he said because I didn't tell him about the accident i would be paying a sir charge for failure to disclose, again i said the other driver accepted blame but the quote still went up and he insinuated I lied, this after i told him about other problems with my license. I dont like being called a lier and why would i be penalized for something that was not my falt. I could well afford the higher rate but being called a lier was the deal breaker.
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Reason of review:
Poor customer service
2 comments
Guest

You mean 'surcharge', not 'sir charge'.

Guest
reply icon Replying to comment of Guest-1207207

that is what happened to my daughter her car was parked on her job parking lot and another employee driving their company vehicle backed into her car . so the insurance company went up on her premium .

i think the *** not !!!!

we switched to Geico . now her premium is even lower and she has more coverage than before !

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Anonymous
map-marker Daytona Beach, Florida

Do not think of getting into an accident

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No accidents, no tickets, great credit, paid in full premiums up front, full coverage although my two cars are 12 & 15 years old, etc. Then, backing out of a spot in a parking lot at what, 1 MPH?, I backed into another car who could have beeped their horn. Progressive said it was 80% my fault and 20% the other driver's fault. I just got my renewal notice. FIFTY PERCENT INCREASE IN MY PREMIUM!!! At the end of the conversation the agent had the nerve to thank me for my loyalty. Where is Progressive's loyalty? I guess Progressive is the insurance company Liberty Mutual refers to in their TV commercials.
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Loss:
$534
Pros:
  • Good rates for good coverage
Cons:
  • Massive rate increase for extremely minor accident
Reason of review:
Unreasonable Rate Increase
Rudra Qps
map-marker Delray Beach, Florida

Scammers

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Stay away from Progressive car insurance. They lied about rules and regulations in South Florida to me. They charged more for a 6 month car insurance than I used to pay for a year in 2 cars in NJ.After three weeks they drop the only discount they gave me over the phone and send me a bill for more money. The discount was a paperless bill. So they got away with $1400,00, for a 6 month. All the information they give to me was false and incorrect. They are trained to scam customers.I have a car insurance with another company now.
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Reason of review:
Problems with payment
Dann Ldp
map-marker Norwich, Connecticut

Progressive Insurance - Auto Insurance Review from Norwich, Connecticut

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Progressive Insurance - Auto Insurance Review from Norwich, Connecticut
Progressive Insurance - Auto Insurance Review from Norwich, Connecticut - Image 2
Progressive Insurance - Auto Insurance Review from Norwich, Connecticut - Image 3
Updated by user Dec 26, 2015

Well everyone Merry Christmas.

Progressive is evil.

For 6 years I have been dealing with this issue. This year is the worst, I was not able to buy any of children a gift.

My mother who is a sick woman and deserving did not get anything from me. We are at am I passed , I...

Updated by user Oct 29, 2015

Nothing has been done so far, I went to a mediation and I was offered less than 5% of my policy. Now , I have a massive medical bill , over a hundred grand.

I am tired , exhausted but i will keep fighting.

The only good thing is that a judge ruled against progressive in...

Updated by user Oct 02, 2015

This letter is to show that the mother of the bad guy was very disturbed and stressed about what happened so she was released from liability.

Joyce Golding-Bellisle

1 mutual friend: Phillys CT Shem Adams

Conversation started October 5, 2013

Joyce Golding-Bellisle

10/5, 9:17...

Updated by user Sep 30, 2015

HEY EVERYONE GOOD MORNING AND THANK YOU TO THOSE WHO TOOK A LOOK. TRULY APPRECIATED.

I REALLY NEED ALL YOUR SUPPORT IN ORDER TO MAKE AN IMPACT.

THESE COMPANIES ARE PROTECTED AND THEY HAVE MONEY FOR YEARS SO UNITED WE WILL SUCCEED. PROGRESSIVE HAS TO KNOW THAT WE PAY OU...

Original review Sep 29, 2015
Today is one day that i will never forget. Well , back in april I wrote a story about Progressive insurance breach of contract. I took the advice of my attorney and agreed to sit into a mediation. This is one of those things that you are out of words. Bottom line is that Progressive insurance is playing a game with my life and my future. They came there to save face and to learn things about the case in order to screw me. First we were never introduced , i was told to sit in a room for a few hours. My attorney disappeared for a while and then he came back with the mediator. I heard one thing today whatever they offer me would be the only offer. well people lets see i have a 100/300 policy , i have a shoulder replacement plus about $125000 in medical bills and the 0ffer was low. After five years of suffering this company is still using tactics that are considered bad faith and there was no explanation for their offer.
They throw everything at me , special defenses , motion to strike and the last one is a motion for summary judgement claiming that there is a statute of limitations . well let see ,they got a letter for arbitration , they got the information on the other insurance, they never investigate , they refused to answer discoveries and interrogatories , they never had a deposition in the case, really all was done step by step and on time. The last thing the adjuster did was that she asked settle the case with me so i tried that ,then that same investigator wrote me a letter stating that we cant settle this case because of the statute of limitations. My attorney had meetings with her and she did not show up .
Well today i was told about everything that is wrong with my case and that the middle man was trying to put some money in my pocket. They are refusing to pay the claim, they failed to deny my claim within the reasonable time and they start using the words barred by the statute of limitations. they have done so many things in order to hurt my case. Their adjuster told me to fire my attorney then the case would be settled , she turned around and wrote a letter stating that they had no obligations to pay because of time.
The motion for summary judgement is pending , suddenly they wanted to try mediation . this was a way to put a hold on the case and to find out if i was serious about moving the case forward.
I have been dealing with this stress for a long time , every time i hear something about this case i get so stressed out , the anxiety it brings is hurting me , my family and friends , i have to suffer because of PROGRESSIVE INSURANCE. Today i noticed everyone i saw did not have much to say because, they know what happened , my face says it all. I dont have the strength to participate in any sports activities , i cant even make a layup with my left hand , i love volleyball and i was great at it , sometimes i want to set the ball but i cant . i cant have fun with my kids, i promised my daughter that i would teach her how to play volleyball , since i was great at it . i cant do that now, the limitations i have with this new shoulder has a lot to do with this and it's painful.
People this is no joke , dealing with these issues is serious , at times you feel that no one is listening and care.
PROGRESSIVE REFUSED TO MAKE AN OFFER , THIS COULD HAVE BEEN OVER A LONG TIME AGO. THIS IS FIVE YEARS AND THERE WAS A TIME THAT A SETTLEMENT WAS REACHABLE. THEY CHOSE TO FIGHT ME INSTEAD , THEY LOWBALL ME , THEY ARE USING EVERY DIRTY TRICKS IN THE BOOK AND ONCE I AM DEFEATED I WILL TAKE WHATEVER THEY THROW AT ME.
THIS COULD BE YOU , REMEMBER THAT. WE PAY INSURANCES TO HAVE OUR BACKS . WHY THEY ARE GETTING RICHER BY THE MINUTE AND THE MORE COVERAGE THEY DENY , ITS BILLIONS OF OF DOLLARS IN PROFIT. PEOPLE REMEMBER IT IS MANDATORY THAT WE CARRY INSURANCE SO IT SHOULD BE THE SAME WAY WITH PROGRESSIVE AND ALL OTHER INSURANCE COMPANIES.
TONIGHT , I WILL BE THINKING ABOUT THIS AND NOT KNOWING WHAT THEY WILL DO, SCARES ME A LOT. I AM IN PAIN AND THE COLD IS NOT FRIENDLY.
PROGRESSIVE: ITS TIME YOU DO THE RIGHT THING.
THIS IS WHY PEOPLE SHOULD GET FAMILIAR WITH THEIR CIVIC DUTIES BECAUSE ONLY IN A COURTROOM YOU WILL GET A CHANCE TO RIGHT THE WRONG AND APPLY THE LAW.
THANK YOU VERY MUCH
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Reason of review:
Bad quality
3 comments
Guest

Progressive shame on you. You are the worst of them all and you will be judged.

Dann Ldp

Thank you very much.

Guest

Their entertaining commercials mean little if subscriber's are not getting their medical needs addressed. Good Luck to you. I hope it gets sorted out quickly.

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Anonymous
map-marker Haverhill, Massachusetts

Don't give them the chance to sacrifice your life

***DO NOT USE THEM TO INSURE YOU**** I just received my vehicle after 6 weeks of dealing with a claim. There was a fire at my home and a lot of heat damage on my vehicle. I mentioned to my appraiser There was a lot of heat I want to make sure when I WANT TO MAKE SURE that nothing is damaged out of sight. They would not approve my shop to do any work above and beyond the scope. I get my truck home some items are still not covered that I was insured would be in the claim (alignment). I specifically asked to let the shop check the brakes and they did not approve any hours. I am leaving my temporary home with my wife this evening going to get on the highway when a brake line explodes **NO BRAKES** luckily I was not at highway speed. I call to ask to speak to someone to help me right away angry of course. I was sent to the customer service supervisor who said "I'm sorry sir their is no one available in your region until Monday". Monday!!! It was bad enough dealing with the looks that were comprised on my truck but now the lives of my pregnant wife and I were compromised because of the penny pinching ways. Needless to say my home which is insured through Amica (AMEN) has issued me a check to rebuild my home before I get my truck back. Not a small check either my truck is pennies compared to my home claim and I pay less for homeowners than I do for Auto. They will risk the lives of you and your loved ones if you are not careful and push your claim well beyond the timeframe it should be. They would rather save a dollar than a life!!
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Loss:
$6600
Pros:
  • To angry to answer this
Cons:
  • Progressive does not honor its own insurance policies
  • Bad customer service
Reason of review:
Half of the reasons

Preferred solution: I want my case to be noted I will deal with progressive on my own. I am fixing my car with my own funds now and submitting them to either my insurer or another method to reclaim

Anonymous
map-marker Red Wing, Minnesota

Progressive Insurance Auto Insurance Review

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Did the snapshit thing, at the end said i went over milage even thought agent knew my work distance. Then told my premium would go down on this cycle but instead went up. This company sucks.
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Reason of review:
Pricing issue
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