Progressive Insurance
Reviews and Complaints
My nightmare with progressive
It all started when a roommate backed my vehicle out of driveway without m knowledge & or permission and of course the individual hit another vehicle and progressive claims specifically one Clara Morrison settled the claim and added said roommate to policy two months after accident happened and I have left numerous phone messages and emails leaving contact info to no avail .Now claim is settled and closed ms.morrison wants to email me stating how we can proceed ? With what I ask?
Now my premium doubled and the roommate has moved out needless to say and even though I caught the addition the same day actually within minutes of it being posted and backdated by agent based on?? Progressive says oh gee we cant correct that you will have to pay or provide proof that roommate lives elsewhere?
How and when did anyone contact me in the two month period that passed since accident to see if gee maybe roommate had moved. Never again after 8 years and 5 vehicles I am good I will find another less known insurance company maybe they will appreciate timely payments no tickets and 1 minor back up accident in 8 years,hmm not bad....
Progressive Insurance - Auto Claim Review from Chicago, Illinois
Progressive Insurance Auto Claim Review
Progressive Insurance - Auto Claim Review from Beaumont, Texas
Well the Progressive office in Mesquite dallas where ever the *** they are in north texas where Ebony works with the african last name will get sued contacting TexasBoard of Insurance for false practices client with no license foreign&non english speaking cause accident.Taking no responsibility.this office is ghetto& full of it in more than one term.im going to give them a day in court
Great claims experiences
Discrimintation and ignorance
I was in an accident that is a slam dunk as to who was at fault. I was going south and turning right (west) with all green lights including the green arrow for special right turn lane.
There was no traffic, (5:45 a.m.) I turned right with the green light and traveled no more than 30 feet starting to turn into the left lane I was totally established, and I was hit in the left fender (wheel well) by a car that had turned left going north, and then he turned left (the best he could have was a flashing yellow light meaning he had to yield to oncoming traffic including right turns. I told my PROGRESSIVE representative, and only when I told him it was an unmarked police car did he say it was my fault without ever seeing pictures, getting a report etc. Oh I forgot to mention the police officer had to use his own insurance ummm wonder why, maybe they watched the dash cam that is required to be turned on at all times in Oregon. The PROGRESSIVE employee saw the pictures where it was clear I was established because he hit me over the left front tire and so he clearly saw me, he had only a dimple on the unmarked car.
I am afraid they messed with the wrong woman, I am suing the police department on my own..... More later
Preferred solution: get an adjuster out and review dash cam footage
Terrible at handling an accident.
Preferred solution: I take my car to the body shop and either my insurance pays for it or they sue the other insurance company and get the money from them. But either way I don't have the money to pay for the damages. I also don't want my insurance payments to go up.
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Verified Reviewer | Stuart, FloridaCar insurance
We had progressive since April 2016 and today I was involved in a minor fender bender! I called progressive to report the accident.
Shortly after that I received a call from the agent asking details of the accident, with her taking down all the info at the end of our conversation she told me that progressive insurance dropped us last week because they sent us a letter asking where the vehicles would be garaged! I was in total shock asking why thy would not send a registered letter about the severity of this case ,she told me they didn't do that sort of stuff. We hung up and I spoke to my husband and got our thoughts together and I called back , after speaking to several people and getting nowhere I asked for a supervisor , I spoke to a Judy customer care supervisor and got nowhere but a lot of extra aggravation from her she dropped my call two times and gave me a bogus number to call.
I am completely aggravated and do no know what to do ! The final straw was they mailed the information to the wrong address so of coarse we wouldn't have gotten it
- Poor customer survice
Preferred solution: Let the company propose a solution
Progressive Insurance Auto Claim Review
Progressive Insurance Customer Care Review
Progressive Insurance - Customer Care Review from Detroit, Michigan
Worst insurance company ever. Raised my rates for no reason when I called and asked why they told me it's part of doing business! What?
Misquoted Price
I was told by a progressive representative in July 2016 that my policy would drop down for the next 6 month (August 2016-January 2016) term, due to the fact that a speeding ticket would be "falling off" during the month of September.
Then I got a bill and it was the exact same amount as the last 6 months.
When I called and told another representative what I was promised/told, they said, oh no that representative made a mistake. This company needs to honor its word when they tell a customer something.
Poor business practice to tell a customer something, then not do it. If the first representative misquoted, then the company should still honor what was discussed during that call.
- Poor customer service
Preferred solution: Let the company propose a solution
UNSATIFIED CUSTOMER
Progressive Auto - bad roadside service
Progressive Insurance - Auto Insurance Review from Vista, California
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Ebony Ijeh is way too xxxkin' rude and unprofessional. She does not have any clue what shes talking about or the job.
Never picks up the phone. Never returns a call. Quick to flip the story. Quick to mess up things.
Take zero responsibility of her words and mess she caused.