Progressive Insurance
Reviews and Complaints
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey add people to my policy that I didn't approve without asking me
Preferred solution: Person removed from my policy
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay away from "SNAPSHOT."
We are now approaching the first of December and as I expected, Progressive Insurance could care less about their customers negative situations. Problem is, what company does today? As I search through other insurance companies for better service, most all insurance...
As promised, they did send me an invoice for the $68.00 upcharge for uninstalling "Snapshot." On the positive side, after uninstalling the app, my infotainment issues started working again. My blind spot mirror went back to working correctly as well and quit sending me...
It immediately started to ding me with handheld phone use. Only problem was, I never used the phone. I do use Android Auto and when it automatically connects to my Infotainment center, it dings me or counts as phone use. I called Progressive's snapshot customer service line, and they indeed verified that does happen.
I also use Pandora and I decide to uninstall Pandora. Not much difference, so I assume it dinged me when I played Serious XM as well. This device has no right to make me change my listening preferences to make them happy.
I gave Progressive Snapshot customer service another call, and they agreed to delete one trip that had me on the phone for 50% of the time. She also said she would not upcharge me if I opt out of the program on the 6-month policy period.
Of course, they dinged me $68.00 immediately. Below is their subject copied off the Progressive website, in regard to phone use:
"Distracted DrivingThe amount of time of handheld phone use while driving. This applies to customers who participate in Snapshot using the Snapshot mobile app on phones with sufficient technology."
I feel these issues should be explained in advance, as I would have never signed up for this.
I am now forced to seek out another insurance company, as I will lose more money on my bundled homeowners' policy, making them higher than other offers. Lastly, I have read reviews on their under-dash plug in device and some reviews say people have had auto problems caused by installing the plug-in device.
- Decent rates
- Truth in advertising
User's recommendation: Device may cost you more on insurance than any savings.
Got an email yesterday that they canceled my auto policy. Called and they told me it was because I did not return a call last week from underwriting. I was in the hospital after open heart surgery.
User's recommendation: do not trust this company.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerIt has been 2 weeks and there has been nothing done to fix my truck. This company is a joke I am a single father with 2 children and no vehicle. And I am not the one at fault. I
Insurance co is no help
- Good at ignoring customer
- Claim handling
Preferred solution: Let the company propose a solution
User's recommendation: Run and hide
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Fayetteville, GeorgiaUnexpected Cancelation
Last month I switched my insurance from Farmers to Progressive to save a few bucks. I bundled my car and homeowners.
A few weeks ago (9/27/22) I get a notice left on my front door that Millennium Information Services had been contracted to inspect my home by Progressive Homesite. Tonight (10/24/22) I received a call from Progressive and was told that my home needed a new roof, its about 5 years old and is a 20-year roof.
That there are some tree limbs that need to be removed, and other vegetation that needs to be addressed by November 13, or my homeowner's insurance is canceled. If an inspection was needed why wasn't I told upfront?
User's recommendation: Avoid this company
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Sellersburg, IndianaThey won’t pay claim Jack ***
Preferred solution: Claim paid
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot happy I have been waiting for my check over 16 days
- Like to keep floating there money and not pay
Preferred solution: Deliver product or service ordered
Exasperation
User's recommendation: grin and bear it you have no choice. VOTE DEMOCRAT!
Auto Insurance rate DOUBLED for 2 windshield rock-chip repairs over 3 years
User's recommendation: Seriously and thoroughly reconsider Progressive auto insurance.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Macon, GeorgiaUnderwriting Team completely UNREACHABLE
Preferred solution: Either a personal call from the underwriting team, or a guaranteed way to contact them with no hold time.
User's recommendation: Don't bother trying to reach the underwriters.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Haleyville, AlabamaRoadside assistance and I don’t have my policy number with me
User's recommendation: Avoid progressive
Questionable increase in premium
I had been a customer with Progressive for about 20 years. I had no tickets and one claim in 2007 or 2008, when I was hit by another motorist.
My premiums increased from $79 in 2021 to $90 in the first half of 2022. I was told that the rates were just increasing, nothing to do with my driving record. Then I received the monthly notice that my premium was now $130 a month starting 8/31/22 for the next 6 months. I had not received this increase in the mail, but did go back and check my e-documents and there it was.
I accept responsibility for not checking the e-document, but I had always received information by regular mail.
Having said all that, it still does not explain the increase in my premium. My age (75) is the only explanation that I can think of.
The agency that I had my policy through was Duckworth Ins Agency.
- Customer service was always polite
Preferred solution: An explanation as to why my premiums doubled in a year.
User's recommendation: Progressive is not loyal to customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot a fan. Difficult company to do business with.
- Website provides do it yourself quotes
- Difficult company to do business with
Preferred solution: I would like them to stop sucking.
User's recommendation: Use a different insurance company if you can.
Paid 672. Aug 16 20** ** days ago you tried to keep my cash an no coverage
User's recommendation: Do not trust them do not give your money they will keep your cash with no contract
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerClaim Filing
- Worst customer service
Preferred solution: RESPECT AND DO THEIR JOB TODAY
User's recommendation: Don't buy from Progressive
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Its simple. Don't allow people to use your address.
Where I live is family owned and any family that is homeless can stay here until they get back on their feet!! That's the way my dad wanted it to be when he passed away!! Family takes care of each other!!