Phoenix, Arizona
Featured Not resolved

Well i am so disappointed with "PROGRESSIVE" Car insurance since they are bad taking care of my car accident, i was with then for more then 3 years always paying on time my bills but after my car accident i am not longer with then,

i was calling and calling about my honda civic car this lady named "Charlie villesgas took more then 3 days to call me back after i was calling her and leaven many voice mails she ever return my phone call even this guy named "brandon" he is her supervisor was so rude and unprofessional that i was talking to him he just ignored me and hang off my phone call, anyways hey people don-not even believe and get progressive insurance cuz when ever you will need then they just will send to you to *** and not help you.

Review about: Car Accident Insurance.

Review #416114 is a subjective opinion of a user.

Reason of Review / Monetary Loss Not specified / $5
Preferred solution Not specified

Had an Experience with Progressive Insurance?

Write a review


Comment as anonymous or
Terms of Service
Post Comment

By your post it is obvious you have a problem communicating.I moved my policy to Progressive when I was rear ended by one of their insured and was so impressed with the way they handled the claim I just had to buy from them.

They have been great in handling every claim I have had, from hail damage to being run into by a deer.Not only is their service great, so are their rates.


I completely understand your frustration with the handling of your claim by Progressive Insurance.However, I also know that the only time employees of Progressive are justified in disconnecting a call is when the caller has escalated the conversation to the point that it's advisable to end the call.

Most all companies have a policy that if a caller is speaking in a manner which is considered beyond reasonable - the employee should disconnect. I was not a party to your phone conversation so, I cannot & I'm not indicating that this is what happened. I can only explain company policies & what would cause a company to disconnect. However, there are times when it becomes necessary to disconnect in order to be mutually beneficial.

When a call necessitates disconnect, it's not the company's fault, or in any way reflects on the company's service. It also, does not reflect on Progressive as a business nationwide. Not every claims handler or supervisor across the nations working for Progressive is the same. What should have happened is for you to have called back requesting that they respond to you by having a different supervisor contact you, or in writing.

Also, keep in mind that everyone who is involved in an accident feels as though they are the only person of an entire insurance company who has had a crisis & all the hundreds of claims, people injured, hospitals, physicians, auto shops, attorneys, witnesses, police agencies, should have to...

Please be assured that I'm not in anyway dismissing your report of what happened, but only to provide a complete understanding as to what's involved in each & every contact with your insurance company.Better luck with your next insurance company.

Show more

@romero..I am feeling very sad for you.

It's really disappointing matter.

I think, everybody should justify a car insurance company before involving with them.You can study about the law on car insurance policy here

Culpeper, Virginia, United States #663224

I did not understand anything you just wrote. Maybe they had the same problem

to Labon Norfolk, Virginia, United States #663482

I cant even understand what she was saying either AND this is what she typed.....(hey people don-not even believe and get progressive insurance cuz when ever you will need then they just will send to you to).........huh what the f--- was that

You May Also Like

Progressive Insurance - Hit by driver running red light, progressive says I'm partially responsible Progressive Insurance "My light turned green in a large intersection. Witnesses back it up and saw her run the red light. I proceed to drive 60 feet or so across 5 lanes...." Read more Hole in One International Lawsuits Hole In One International "I was involved in the Trump Hole in One Dispute and this company that did the SCAMMING and . . . they were brutal in disparaging other companies when after..." Read more Progressive Insurance - Fake and poor quality Air fryes Progressive Insurance "I bought this air fryer model YY- 66A from Chinese manufacturer - Zhongshan Yuyang Electrical Technology Co., Ltd. I used it for three weeks, previously worked well not top of..." Read more AARP SCAM to enlist membership of elderly Aarp "I have received several notices that my membership confirmation dues have not been paid. I have never joined AARP as in my situation, none of their benefits would help me...." Read more Naca - LIARS Naca "Your staff does not know about how the NACA program works nor do you have respect for the time that we attend your appointments every month, to say the same..." Read more Churchs Chicken - Horrible Service that could have resulted in an altercation. Churchs Chicken " I went to the drive through at Churches Chicken on Friday, June 23, 2017, at approximately 8:40pm. I ordered several items for our family dinner and I then drove..." Read more Gearbest denied to refund 122.3 - four months after the item has been lost. Gearbest "I bought from Gearbest one mobile phone on February 20, 2017, and I paid 122.3 euros via Paypal, along with transport insurance with the carrier PostNL . The phone was..." Read more American Homes 4 Rent - Terrible Company American Homes 4 Rent "This company is about money they don't fix a thing this is a Leak that is currently leaking and has been running for 10 hours and American Homes 4 rent..." Read more