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We had progressive since April 2016 and today I was involved in a minor fender bender! I called progressive to report the accident.

Shortly after that I received a call from the agent asking details of the accident, with her taking down all the info at the end of our conversation she told me that progressive insurance dropped us last week because they sent us a letter asking where the vehicles would be garaged! I was in total shock asking why thy would not send a registered letter about the severity of this case ,she told me they didn't do that sort of stuff. We hung up and I spoke to my husband and got our thoughts together and I called back , after speaking to several people and getting nowhere I asked for a supervisor , I spoke to a Judy customer care supervisor and got nowhere but a lot of extra aggravation from her she dropped my call two times and gave me a bogus number to call.

I am completely aggravated and do no know what to do ! The final straw was they mailed the information to the wrong address so of coarse we wouldn't have gotten it

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

Progressive Insurance Cons: Poor customer survice.

Location: Stuart, Florida

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