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Contact Progressive Insurance Customer Service

Progressive Insurance Phone Numbers and Emails

Toll-Free Number:

  • (800) 776-4737
Call customer service
Send Message

Customer Service:

  • (800) 776-2778
    24/7 Roadside Assistance
  • (855) 347-3939
    Campus in Mayfield Village, OH
  • (855) 347-3749
    Car Insurance
  • (888) 240-9839
    Commercial
  • (888) 806-9598
    Common Services - Get a quote
  • (800) 444-4487
    Common Services - Pay a Bill or Update The Policy
  • (800) 300-3693
    Insurance Agents - California
  • (405) 416-7340
    Progressive Service Center
  • (833) 951-4271
    Spanish-speaking Customer Service and Claims
  • (888) 505-5250
    Spanish-speaking Customer Service and Claims
  • (800) 876-5581
    The Rhoads Group Insurance
  • (888) 671-4405
  • (833) 804-8626
  • (866) 302-4010

Report Fraud:

  • (800) 835-6422
    National Insurance Crime Bureau
  • (888) 288-0770
    Report Fraud Or Identity Theft

Accessibility:

  • (833) 938-1702

Claims:

  • (800) 274-4641

General Info:

  • (833) 860-1305

Investors/ Franchasing:

  • (440) 395-2222
    Questions on Financial Information

Investors/ Franchising:

  • (440) 395-2298
    Copies of Public Financial Information
  • (800) 622-6757
    Stock Ownership Account Information, NCB

Legal:

  • (440) 395-1901
    Copyright Infringement Inquiries
  • (440) 461-5000
    Privacy Inquiries
  • (866) 416-2003

Media:

  • (855) 758-0630

Progressive Insurance Emails:

Claims
Customer Service
App Support, Reporting Security Issues
Investors/ Franchising
Report Fraud
Reporting Suspicious
Is this your business?

Progressive Insurance Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Progressive Insurance Customer Service is rated at 1.5 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    99% phone 1% email
  • The best phone number to call Progressive Insurance is 8007764737. 70% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 97% of customers reported contacting a real person successfully.

  • The average hold time is up to 3 minutes. The longest wait times are on Monday, while the shortest are on Sunday. The average call time is 6 minutes.

  • Be prepared for the call as Progressive Insurance may ask you for the following information to identify you as a customer: first and last name, address or zip code or email.

View full overview ›

How to Contact Progressive Insurance Customer Service

Most Popular Number:

(800) 776-4737
Total calls: 5 128 Issues resolved: 324 Last call: Nov 5, 2025

The main Progressive Insurance phone number provided on the website is 1-833-860-1308. For 24/7 support, Progressive Insurance phone number is 1-888-671-4405. Customers can call in for a wide range of issues including to report an accident, file a claim, make policy changes request, check bill, buy a policy, request for roadside assistance, or to request for a quote.

There are four more Progressive Insurance phone numbers including a commercial customer service number (1-888-240-9839), a line dedicated to reporting fraud or identity theft (1-888-288-0770), a fax number (1-877-280-5587), and an additional number provided on their Facebook page (1-800-776-4737).

There is no direct Progressive Insurance email address. However, you can reach the Progressive Insurance customer service via email by filling the contact form provided under the “Send Email” option on the Contact Us page.

If you are a guest, you will need to choose a topic and provide personal details such as your name, email address, policy or claim number (where applicable), physical address, and a description of your issues. If you already have an account, you will need to log in.

You can send mail to the corporate headquarters using the following Progressive Insurance address. The Progressive Corporation, 6300 Wilson Mills Rd. Mayfield Village, Ohio 44143. For investor relations, you can use this Progressive Insurance address: The Progressive Corporation Investor Relations, 6300 Wilson Mills Road, Box W33 Mayfield Village, Ohio 44143.

The Progressive Insurance customer representatives are quite responsive on the company’s Facebook and Twitter pages. On both platforms, customers can send a direct message. On the Twitter page (@Progressive), some customers tweet directly, and on Facebook, customers leave a comment about their issue on the most recent post for a Progressive Insurance representative to respond. They also have accounts on Instagram, YouTube, and LifeLanes.

Finally, you can contact a Progressive Insurance agent near you for personalized assistance whether you are filing for a claim, seeking a quote, or buying a policy. There is a search tool on the website where you choose a category of insurance and your zip code and you will be provided with a list of agents near you and their contact information.

PissedConsumer Club

Contact Information

Progressive Insurance Website:

Progressive Insurance Help Center:

Corporate Office Address:

The Progressive Corporation
6300 Wilson Mills Road
Mayfield Village, Ohio 44143
United States

Other Info (opening hours):

Mailing Address:

Progressive Casualty Insurance Company

300 North Commons Blvd.

Mayfield Village, OH 44143

More contact details

Fax:

+1-877-280-5587

Progressive Insurance Rating Based on 793 Reviews

Rating details

1.6
more details
Customer service
Product or Service Quality
Reliability
Billing Practices

Rating stats

Rating trend

How Good is Progressive Insurance's Customer Service?

andy g Gzr
andy g Gzr
Feels Disappointed | Jul 24, 2024

progressive is a rip off will never go back and tell everyone how I was treated.

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Emran Gvg
Emran Gvg
Feels Satisfied | Jul 19, 2024

was good

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Shatavia Bbb
Shatavia Bbb
Feels Satisfied | May 19, 2024

They where great

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David S Umk
David S Umk
Feels Disappointed | Feb 05, 2024

She passed on my message to the claims adjuster. My call was on a Sunday and the claims adjuster called me back Monday morning at 7:45 AM.

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Genecis Hnh
Genecis Hnh
Feels Disappointed | Jan 20, 2024

It was not good at all. They couldn't get me to the right person. And after everything I kept getting calls asking if I still needed a tow. I don't know how long it will take to even know if I'm getting reimbursed for the tow.

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Deshane Hft
Deshane Hft
Feels Satisfied | Jan 17, 2024

Very helpful and very easy to do

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Summary of Progressive Insurance Customer Service Calls

7.4K TOTAL
CALLS
06:06 AVG CALL
DURATION
27% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Progressive Insurance?

Product/ Service Question:

  • “Add insurance to my bundle”
  • “Insurance”
  • “New insurance”

Payments and Charges Question:

  • “Payment”
  • “Pay bill”
  • “My bill”

Request for Information Question:

  • “Question about claim”
  • “Need to know when my bill is due”
  • “To know information”

Activation/ Cancellation Question:

  • “Cancel insurance on208volvo”
  • “State activation”
  • “Cancel insurance”

Return/ Replace Question:

  • “Change of auto”
  • “Change car insurance”
  • “Change deductible amount”

Account Question:

  • “No email getting to me to open my account”
  • “I cannot even load into my account at progressive insurance to file A car accident claim that I was involved in it was me and nobody else I ended up, making it home by myself, but it was real hard and it was super super scary in the middle of the nig”
  • “Trying to recover my Vin or tag number”

Cards Question:

  • “New I.D Cards”
  • “Found quote on line problem with Card can I pay any other way”
  • “Id card”

Staff Question:

  • “To become a roadservice and towing provider for progressive”
  • “Roadside service haven't showed to change my tire yet it's been6 hrs.”
  • “Zero phone services for customers ' Iam switching company s”

Refund Question:

  • “My refund”
  • “Check refund”
  • “Refund”

Shipping and Delivery Question:

  • “Still not getting emails from. I get them everyone else. Was told they would fix their problem. They havnt. Ive spent hours trying to deal with this. I get $38an hour. Are they gonna reimburse me for my time”
  • “Your sending email to wrong address. Spent 2 hours with customer service about not being able to sign into account. Was supposed to get a call when they fixed THEIR problem and never heard back.”
  • “Progressive didn't get my payment?”

Employment Question:

  • “Progressive employees will not do their job”
  • “Payoff”
  • “Wages”

Website/ Application Question:

  • “I cannot get into my app so I can start my Snap shot and it’s really frustrating. I just recently got a new phone so I am on the new phone. My old phone doesn’t work and it only wants to send me the recovery password to my old phone not my email.”
  • “Can't get to your web site.”
  • “Site interupted”

Other Question:

  • “I’d info”
  • “Can’t get ahold of adjuster for 4 days now”
  • “Quote”

Compare Progressive Insurance Customer Service To

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.

GEICO
stars-rating-fill
1.8 out of 5
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