Contact Progressive Insurance Customer Service
How to Reach a Person at Progressive Insurance
Verified Contact Information
Toll-Free Number:
-
1-800-776-4737
Customer Service:
-
1-800-776-277824/7 Roadside Assistance
-
1-855-347-3939Campus in Mayfield Village, OH
-
1-855-347-3749Car Insurance
Claims:
claims@email.progressive.com
Customer Service:
app_feedback@progressive.com
App Support
securityconcern@email.progressive.com
Reporting Security Issues
Investors/ Franchising:
Report Fraud:
Progressive Insurance Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
Most Popular Progressive Insurance Phone Number
1 (800) 776-4737
Average Hold Time
00:03:09
Average Calls duration
6 minutes
Most Popular Progressive Insurance Email Address
securityconcern@email.progressive.com
Progressive Insurance Live Agent Availability
26% of callers successfully reach a real person
Issue Resolution Rate
Low (27% reported full resolution)
Progressive Insurance Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
| Most Popular Progressive Insurance Phone Number | 1 (800) 776-4737 |
| Average Hold Time | 00:03:09 |
| Average Calls duration | 6 minutes |
| Most Popular Progressive Insurance Email Address | securityconcern@email.progressive.com |
| Progressive Insurance Live Agent Availability | 26% of callers successfully reach a real person |
| Issue Resolution Rate | Low (27% reported full resolution) |
| Progressive Insurance Customer Service Rating | 4.6 out of 5 |
| Overall Customer Sentiment | Mostly satisfied |
| Contact Method Distribution | 99% phone, 1% email |
| Common Reasons for Contact | Product/ service, request for information, payments and charges |
| Customer Effort Score | Medium Effort |
| Prepare before the call to Progressive Insurance | First and last name, address or zip code or phone number |
How to Contact Progressive Insurance Customer Service
Most Popular Number:
(800) 776-4737
| Total calls: 5 828 | Issues resolved: 364 | Last call: Jun 8, 2026 |
Contact Information
Progressive Insurance Website:
Progressive Insurance Help Center:
Corporate Office Address:
The Progressive Corporation
6300 Wilson Mills Road
Mayfield Village,
Ohio
44143
United States
Other Info (opening hours):
Mailing Address:
Progressive Casualty Insurance Company
300 North Commons Blvd.
Mayfield Village, OH 44143
Fax:
+1-877-280-5587
Summary of Progressive Insurance Customer Service Calls
8.2K
TOTAL
CALLS
CALLS
05:53
AVG CALL
DURATION
DURATION
27%
ISSUES
RESOLVED
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Progressive Insurance?
Product/ Service Question:
- “Get insurance”
- “Insurance”
- “Need paperwork”
Payments and Charges Question:
- “Make sure my payment was made?”
- “Payment method change”
- “Make a payment”
Request for Information Question:
- “Need to update account info”
- “Check on policy”
- “To talk about my insurance policy”
Activation/ Cancellation Question:
- “Cancel insurance”
- “Cancelling insurance”
- “Nonrenewwal”
Return/ Replace Question:
- “To change payment option”
- “To change payment options”
- “To change my card number”
Account Question:
- “Need to change phone number to [PHONE_NUMBER]”
- “Code”
- “Progressive opened 2 auto accounts”
Cards Question:
- “Have a new card#”
- “Card”
- “Need new id cards”
Staff Question:
- “Customer service”
- Manager Escalation
- “Unprofessional underwriters”
Refund Question:
- “Cancle and REFUND TODAY”
- “Cancle police and my refund”
- “Refund”
Shipping and Delivery Question:
- “Paperless delivery”
- “Still not getting emails from. I get them everyone else. Was told they would fix their problem. They havnt. [PERSON_NAME] spent hours trying to deal with this. I get $38an hour. Are they gonna reimburse me for my time”
- “Your sending email to wrong address. Spent 2 hours with customer service about not being able to sign into account. Was supposed to get a call when they fixed THEIR problem and never heard back.”
Employment Question:
- “Progressive employees will not do their job”
- “Payoff”
- “Wages”
Website/ Application Question:
- “Website kaput?”
- “I cannot get into my app so I can start my Snap shot and it’s really frustrating. I just recently got a new phone so I am on the new phone. My old phone doesn’t work and it only wants to send me the recovery password to my old phone not my email.”
- “Can't get to your web site.”
Other Question:
- “Quote”
- “Poloicy”
- “Get quote”
Compare Progressive Insurance Customer Service To
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Progressive Insurance