Manufacturer: Progressive Insurance Category: Claims Clear all filters (35 of 35 reviews match)
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I hit a Deer and had a State Police come to the Scene of accident.Never been in a accident, ticket or never filed a claim. Vehicle is undriveable. Told me to pick a body shop to have it towed to get a Estimate from them and a Adjuster would compare both estimates. Talked to Owner of Body Shop and they were never allowed to do a Estimate. And now its Considered a Total loss. But Progressive does not want to give me anything to help get me back...
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I SUBMITTED A CLAIM TO PROGRESSIVE FOR MY FLOOD DAMAGED VEHICLE.I WENT THROUGH STANDING WATER ON A FLOOED STREET. THEN MY ENGINE STARTED EXCESSIVELY SMOKING. THE SMOKE WAS SO BAD I COULDN'T SEE THE ROAD. I HAD THE VEHICLE TOWED TO MY MECHANIC AND HE SAID THE WATER CAUSED THE DAMAGED. I FILED A CLAIM AND THE ADJUSTER WENT TO LOOK AT MY CAR. HE SAID HE COULD NOT SEE ANY WATER DAMAGE. HE INSINUATED I WASN'T TELLING THE TRUTH AND THAT I JUST NEED TO...
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I didn't like
  • Demeaning
  • Lied to
  • Unwilling to compromise and blamed me
#984206
My light turned green in a large intersection.Witnesses back it up and saw her run the red light. I proceed to drive 60 feet or so across 5 lanes. A car runs a red light and causing a crash about 15 feet from where they should of stopped. Driver ticketed for running a red. Progressive claims she entered the intersection when it was yellow. As the accident was 15 feet past her stopping point, they have no explanation as to how I went 60 feet from...
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Progressive Insurance Auto Claim Review

#973093
Got hit by a drunk driver they have progressive insurance they told me 3 to 4 months to settle claim no rental car or loss of use
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Progressive Insurance Auto Claim Review

#951439
1.0
Progressive auto ins. Ripped us off. Told us the rental carcwas paid for. THen after the had our car 3 days in the body shop they changed their minds . Took them until Friday to order the parts. The the car rental informed us it would be 16 bucks a day more for the rental car. Changed to another insurance comp. Stick it Progressive!
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Progressive Insurance Auto Claim Review

#928409
1.0
My truck caught fire on 7-25-2016 they did the investigation and said pay why is it that there saying that i should get my truck back on 9-14-2016. 81days after the claim. I called them and all he said was i'm sorry you feel that way, buttttt we can't help you..
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Progressive Insurance Auto Claim Review

#924531
1.1
BADDD,stay way from this company,dont care about the costumers,do what ever they can to dont pay for repairs,and bad costumer service
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I am not insured by Progressive, and after this experience I never will be and neither should you.My car was hit by a Progressive insured. The policy holder admitted responsibility, and asked if I could simply send him the repair bill since it looked to be rather minor. In reality, the bill is under $1,000, so that statement was accurate. After I was unable to contact the Progressive insured, I filed the claim with Progressive. After a...
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1.0
I didn't like
  • Slowness to respond to contacts
  • Lack of timeliness of entire process
  • Refusal to pay acknowledged legitimate claim
VERY DISAPPOINTED WITH THE WAY I WAS TREATED BY THE PROGRESSIVE ADJUSTER.I RAN OFF THE ROAD A WHILE BACK AND CAUSED DAMAGE TO MY TIRES - RIMS, REAR SHOCKS, AND MY NAVIGATION MONITOR BUILT INTO MY DASHBOARD, STRESS CRACK FROM RUNNING THROUGH A MASSIVE DITCH ON THE SIDE OF THE ROAD. TOOK THE CAR TO MY DEALERSHIP FOR INSPECTION. THEY CONFIRMED DAMAGE TO 3 RIMS< REAR SHOCKS LEAKING, AND NAV. GLASS CRACKED. SO I DECIDED TO PUT IN AN INSURANCE CLAIM....
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Anonymous

Anonymous I will let everybody know that progressive is a fraudalent company. This company is not reliable. When we need them they deny our claims. They have very bad customer service. ...

- Super slow and almost useless support from Progressive when I got hit by another vehicle and needed their help.- Incredibly condescending and rude customer support experience when I called about a payment that was over double my normal (I guess a past payment didn't go through and it skipped a month which was weird). The customer support rep. wasted almost an hour with me and was incredibly rude, snarky, condescending .. I've been a customer...
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I was involved in a accident about which the police report declared I was not at fault.Progressives's online response was to post that I was at fault and the accident involved a pick up truck. The truth was I was hit by a Dodge Charger driven by a woman with insurance who admitted fault. When I called regarding the accident, Progressive did not know ANYTHING about the accident or the the location of my car. They consistently were clueless and...
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PROGRESSIVE IS DENYING FAULT WITH AND ACCIDENT MY DAUGHTER WAS IN WHERE THIER CLIENT WAS AT OBVIOUS FAULT.THIS IS CASING THE CLAIM TO GO TO ARBITRATION. MEAN TIME IT'S BEEN 3 WEEKS, OUR CAR IS STILL WRECKED, AND MY DAUGHTER HAS TO WALK IN THE DARK AND COLD ALONE EVERY DAY TO AND FROM THE BUS TO GO TO AND FROM WORK. THESE PEOPLE HAVE NO CONSCIENCE. NOT SURE HOW THEY LIVE WITH THEMSELVES AND SLEEP AT NIGHT. LOWEST OF THE LOW. THE REPAIRS WOULD...
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Anonymous

Anonymous You gave no details of the accident. What is "obvious fault" to you may not be to a trained investigator.
Were you a witness to the accident? If not, I can't take your com...

i was involved in an accident with a person who had progressive insurance. It was so very clearly their fault (and they admitted such) so I made the huge mistake of not calling the police. Well, progressive gave me some *** they made up about how it was at least 50% my fault, so they would not pay. Meanwhile, I fixed my vehicle and paid my $1000 deductible... AND escalated this case to arbitration. Progressive reps didn't attend any of the...
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with Progressive for 7 years also.I dropped my Verizon road side assistance when I switched phone carriers and added the roadside assistance with Progressive. They used 4 roadside assistance claims against me to non renew my car insurance. I could not believe they use a $60 road assistance incident as a full claim to judge whether your car insurance gets renewed. I did have a 1200 comprehensive claim also, my fault, but the addition of the road...
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2.1
I didn't like
  • Using roadside assistance for criteria
#958249