Progressive Insurance Auto Claim Reviews

1.2
(13 reviews)
Product or Service Quality
Additional Fees
Value for money
Progressive Insurance Auto Claim Review from Houston, Texas
Well, My name is Shanequa Gaston and I was involved in a car accident and I've been contacting Progressive for an entire week.The accident was the person at fault and they got mad because I wanted an attorney for my body injuries so they told me that they could not talk to me until they talk to my attorney . My attorney have been contacting leaving voicemails and I have also , they still haven't told me about any of my car damages or had an...
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I was in an accident about 7 days ago.I called 800 number to report the accident, I was given a claim #165437529. Upon contact with a progressive rep. and explain to him what had happen and I was deemed at fault. The rep.told me I had limit collusion and the accident was not cover if I was at fault. I explain to the rep. that I would of never agree to those terms. I purchase the truck on a Saturday and was not able to contact my local rep. and...
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I liked
  • Bad
I didn't like
  • Bad
#889737
Shortly after that I received a call from the agent asking details of the accident, with her taking down all the info at the end of our conversation she told me that progressive insurance dropped us last week because they sent us a letter asking where the vehicles would be garaged! I was in total shock asking why thy would not send a registered letter about the severity of this case ,she told me they didn't do that sort of stuff. We hung up and...
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1.0
I didn't like
  • Poor customer survice
#888583
Was rear-ended by a Progressive customer 7/10 (policy #990947613). I was contacted by rep saying claim was being investigated and I would be contacted shortly. It's 7/20 and my calls have yet to be returned and still waiting to initiate repairs. The phone number provided by customer was a disconnected number and when I called Progressive again I was told they could not release any contact info for customer (Jessica Miranda). Repairs are...
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As I patiently thought about what to say in my feedback as to how I was treated by Progressive this past Saturday, July 16th, I want anyone reading this to become familiar with a term. This term perfectly summarizes how I was treated, and what I think of anyone on the other end of a phone line at Progressive. The term is “Ignorant wretch.” I was recently in a car accident at the End of March. No injuries, other than my SUV, to the tune of...
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I am currently still involved in settling a claim with Progressive.I have only state minimum liability with Liberty Mutual. I have a lot of expenses including two mortgages, a default, a mortgage modification, credit cards within a few hundred dollars of their limits, a bad state lawyer who bankrupted an estate. So I needed to be hit from behind & have my 1999 Ford Taurus SE totaled by a Bryan J. Mullins like I needed a hole in the head....
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My truck was hit in a parking lot, I turned it in to insurance to be fixed because it wouldn't steer or turn after the incident.Mind you, this is my only vehicle and ran perfectly before the incident, AND I have been a progressive customer for over 10 years and had one minor previous claim. So I had the truck towed to their recommended repair shop and approx one week later I was told they were fixing the body damage and sending it back before...
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1.0
I liked
  • Go find another insurance company quick as they do not pay
I didn't like
  • Liars
  • Bullying
  • Claim handling
I have been involved in an accident with one of your clients and your agent is not fixing my care.I have been more than patient its been 4 month now. the police report and the witnesses clearly state that it was not my fault. i feel like they are trying to scam somehow. The other party is lying and saying he is now injured, when if fact he waited a full month to report the accident. I need my car fixed, if you do not do this for me, i will hire...
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1.0
I didn't like
  • Shady agent
  • That they are not fixing my car
#845569
Filed claim against progressive insured big rig driver who hit my daughter's van from behind.The adjuster immediately wanted to take the van saying it was total lost because the vehicle wasn't worth much. The damage was the rear hatch door, one tali light, bumper corner, and maybe the rear passenger quarter panel. She drove away and they want to take her vehicle. Starving college student just trying to keep her vehicle and they want to take the...
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Progressive Insurance Auto Claim Review

#900173
1.0
Most horrible company to deal with during claim. They lie..and simply don't pay out on any claim...worst company around. Been 9 months and no resolution on a progressive client who totaled my car while sitting at traffic signal...he pliwed into the back of me...the worst people to deal with...get a lawyer if ever have to deal with progressive.
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PROGRESSIVE INSURANCE TRATED US LIKE WE WERE AT FAULT AND REFUSED TO FIX OUR CAR, SO WE TURNED THE ACCIDENT OVER TO OUR INSURANCE COMPANY, OUR INSURANCE COMPANY SAID PROGRESSIVE INSURANCE COMPANY DOES THIS ALL THE TIME, AND THEY DON'T WANT TO PAY FOR DAMAGES DONE BY THERE POLICY HOLDERS. OUR INSURANCE COMPANY TOLD US TO GET OUR CAR FIXED AND THEY WOULD PAY FOR THE DAMAGES. WHY PEOPLE ARE HAVING TROUBLE WITH THIS INSURANCE COMPANY IS VERY SIMPLE...
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