Product: Progressive Insurance Customer Care Clear all filters (23 of 23 reviews match)
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We were greatly affected by Hurricane Harvey.Progressive has been basically a no show. Then when we went over to talk with our agent, we found the insurance office is now a spa. When we called the local number we were told to go to Corpus Christi, 35 miles away, to...
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1.0
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Progressive Insurance Customer Care
I liked
  • Local agent
I didn't like
  • Customer service and company closed down after the hurricane
#1123512
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We have called 9 times to reach Jon Ousterout who left his name on our previous BBB claim.He didn’t reply back. Finally we caught him on phone, he was very rude and unprofessional. He didn’t keep his promises to solve the claim. We have lost very much income from our...
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1.0
Product
Progressive Insurance Customer Care
I didn't like
  • Beyond unprofessioanl business
#1012772
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Dear Progressive, I am a hospitality industry professional. My job is to provide excellent and knowledgeable service to my discerning clientele. I was in disbelief at the experience I had with Progressive yesterday. I wasted THREE hours on the phone with you yesterday...
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Progressive Insurance Customer Care
#955944
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Progressive Insurance Customer Care Review

#932810
I cancelled my policy with Progressive ins and I get a final bill of 153.46 which will not reinstate the autp ins I had with them. And failure to pay this by the due date will be referred to a collection agency. Because I cancelled my policy they are going to report to a collection agency.DONT GET INSURANCE FROM PROGRESSIVE,
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Progressive Insurance Customer Care Review

#893331
1.0
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I was pulling a camper 28ft when their client pulled out in front. 45 mph swerving and braking suddenly. A curb ripped the stairs and damaged the lower trim. They offered me 450 dollars. Will not return my calls now. The inside of the camper got alm twisted up. Leaks now. They said it was like that before. *** bags.
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Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
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Progressive Insurance Customer Care Review

#856826
1.0
Details
Very poor customer service kept me on hold far too long. They sure fooled me with their lies in their commercials thought they were different.
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Told me my current insurance wouldnt cover me in ny and that they needed me to start a new policy with them.Took 360 from me and same day found out that i couldnt register salvage tittle in ny.. so asked for a refund.. still havnt got my money back.. been over a...
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1.0
Progressive Insurance Cos Cob, Connecticut
Product
Progressive Insurance Customer Care
#950655
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I had progressive insurance tell me i needed to fill out forms since I live in PA to keep rates at 125.00. I filled out the forms, sent them in and my rates went to 309.00. They said the forms were not filled out properly and they go to most expensive by default when...
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3.3
Product
Progressive Insurance Customer Care
#937272
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So I wont be with Progressive insurance for long. Yet I know after 7 years of premiums I've diligently paid, and only one small claim...(which in time they will recover by jacking my rates up)...they will still be over ten grand up on me. So my advice is don't...
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Product
Progressive Insurance Customer Care
#935717
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Progressive's automatically withdrew tripple the amount of my monthly bill.it took 2 weeks to refund the money. Their excuse was a "glitch" in the system. I went to manual payments, and it occurred again. Another refund was given two weeks later. I verbally cancelled...
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1.3
Product
Progressive Insurance Customer Care
#930652
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Worst insurance company ever. Raised my rates for no reason when I called and asked why they told me it's part of doing business! What?
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Anonymous
Anonymous

They told you exactly right. Insurance premiums are pooled money. We all put our money in and when one of us has a claim the money to pay that claim is pulled from the pool. P...

1.0
Product
Progressive Insurance Customer Care
#925556
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Called due to policy being cancelled customer service did not have correct policy said I had two- lie, even though it was their mistake made other excuses as to why they still cancelled.When I renewed three different payment options Progressive used first payment...
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Product
Progressive Insurance Customer Care
#922845
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Progressive mishandled the canceling and switching of insurance from one motorcycle to another.I had to call back 5 days later as they re-instated insurance on my old motorcycle instead of my new one. 1 month later I get a bill almost double my quoted monthly payment...
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1.0
Product
Progressive Insurance Customer Care
I didn't like
  • Unwilling to compromise and blamed me
  • Customer service
  • Being lied to
#922047
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