Product: Progressive Insurance Customer Care Clear all filters (0 of 29 reviews match)
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Progressive Insurance - THEY TOOK MY MONEY BUT WOULD NOT GOIVE IT BACK
I HAD PROGRESSIVE CAR INSURANCE WHEN I LIVED IN FLORIDA, THEN I MOVED TO NEVADA. I NEEDED A I.D. CARD WITH THE STATE NAME ON IT, SO I CALLED PROGRESSIVE TO HAVE THE E-MAIL ME A COPY. IN FLORIDA THEY DON'T PUT THE STATE NAME ON THE CARD. AT THIE POINT I WAS WITH...
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Progressive Insurance Customer Care
#1340788
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I was asked 3 times by 3 different agents what is wrong and although I explained it 3 different times the idiots still kept passing me along to yet another agent, I was quite specific about my question and thy yell into their mikes and some kind of southern accent that...
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1.0
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Progressive Insurance Customer Care
#1306307
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Thank goodness this in not my insurance company! owrst customer service I have ever experienced. On hold for 45 minutes (with sleeper music) to get disconnected. Silly me, called again! On hold for 30 (they said approx wait time to speak to a rep was 1- 3 minutes!)...
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Anonymous
Anon

If they are anything like their ridiculous commercials (the worst is the one where "Flo's" sister buys a house and she sits there saying "look, look" to get her sister to list...

1.0
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Progressive Insurance Customer Care
#1264293
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Progressive Insurance - Customer Care Review

Wanted to talk to a real person not computer. Took to long. Did not like the experience.
1.4
Details
Additional Fees
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Progressive Insurance Customer Care
#1205011
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Made a quote.Was “checking out” then decided to drop two of my vehicles since the policies hadn’t expired. Called the so called customer service rep. because i was adding the two previously dropped vehicles and I wasn’t getting the price I was quoted, then given at...
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Progressive Insurance Customer Care
#1163560
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I received a letter recently about having to change some info on my policy otherwise it would be canceled or premium increased .I called to make the necessary adjustments and find out more info. The phone rep from the underwriting department found it necessary instead...
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2.6
Product
Progressive Insurance Customer Care
#1162946
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We were greatly affected by Hurricane Harvey.Progressive has been basically a no show. Then when we went over to talk with our agent, we found the insurance office is now a spa. When we called the local number we were told to go to Corpus Christi, 35 miles away, to...
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1.0
Product
Progressive Insurance Customer Care
I liked
  • Local agent
I didn't like
  • Customer service and company closed down after the hurricane
#1123512
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We have called 9 times to reach Jon Ousterout who left his name on our previous BBB claim.He didn’t reply back. Finally we caught him on phone, he was very rude and unprofessional. He didn’t keep his promises to solve the claim. We have lost very much income from our...
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1.0
Product
Progressive Insurance Customer Care
I didn't like
  • Beyond unprofessioanl business
#1012772
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Dear Progressive, I am a hospitality industry professional. My job is to provide excellent and knowledgeable service to my discerning clientele. I was in disbelief at the experience I had with Progressive yesterday. I wasted THREE hours on the phone with you yesterday...
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Progressive Insurance Customer Care
#955944
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Told me my current insurance wouldnt cover me in ny and that they needed me to start a new policy with them.Took 360 from me and same day found out that i couldnt register salvage tittle in ny.. so asked for a refund.. still havnt got my money back.. been over a...
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1.0
Cos Cob, Connecticut
Product
Progressive Insurance Customer Care
#950655
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