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I SUBMITTED A CLAIM TO PROGRESSIVE FOR MY FLOOD DAMAGED VEHICLE. I WENT THROUGH STANDING WATER ON A FLOOED STREET.

THEN MY ENGINE STARTED EXCESSIVELY SMOKING. THE SMOKE WAS SO BAD I COULDN'T SEE THE ROAD. I HAD THE VEHICLE TOWED TO MY MECHANIC AND HE SAID THE WATER CAUSED THE DAMAGED. I FILED A CLAIM AND THE ADJUSTER WENT TO LOOK AT MY CAR.

HE SAID HE COULD NOT SEE ANY WATER DAMAGE. HE INSINUATED I WASN'T TELLING THE TRUTH AND THAT I JUST NEED TO SPEND $8000 OF REPAIRS. THE ADJUSTER IS NOT A MECHANIC BUT DIDN'T WANT TO PAY MY CLAIM.

HE HUNG UP ON ME WHEN I ASKED HIM IF HE TALKED TO MY MECHANIC. I CALLED HIS SUPERVISOR AND MIKE SAID (WE ARE NOT PAYING YOUR CLAIM AND THAT I SHOULD SHOP AROUND FOR A NEW INSURANCE COMPANY) I WILL NEVER USE THIS COMPANY AGAIN.

Reason of review: Poor customer service.

Monetary Loss: $2000.

Preferred solution: Full refund.

Progressive Insurance Cons: Demeaning, Belittling, Lied to, Deceit unfair practices immoral conduct, Unwilling to compromise and blamed me.

Location: Santa Rosa, CA, USA

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