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Progressive sent their contractor Agero roadside CA #193171 to provide roadside to me but instead the driver damaged my car engine STOLE MY JACK AND FLAT TIRE KIT WITH THE MERCEDES LOGO-BROKE OUT & TRIED TO STEAL MY SPEAKERS and literally robbed me telling me not to report him because he was in the cartel and knows where I live from my roadside assistance paperwork. I then spent 5 hours on the phone with progressive while they transferred me and tried to avoid responsibility for their own having sent "help" having the nerve to ask me if I was in a safe location while dispatching a criminal car damaging robber to hurt me. The photo is the missing jack and one of the broken out speakers.

Reason of review: Poor customer service.

Progressive Insurance Cons: Never again.

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