Baltimore, Maryland
0 comments
Not resolved

Upon noticing a small crack in my windshield, less than 3" which is covered under a free repair I notified my insurance. As the day progressed I noticed that this small crack was becoming larger, concerned I called progressive again to inform them of this. The response I received was that "the glass will take care of it since the claim has been filed."

A day later the crack has reached "beyond repair" limit and my deductible must be paid in order to have my windshield repaired. I ask to speak to a supervisor after debating with Ellen at progressive in which she relays the message.

A few hours later I receive a call from Jill at the office in Ohio. Jill was real helpful, leaving me a message that stated " I'm going to tell you the same thing Ellen did."

I have pictures of the crack while it was small and repairable but due to negligence on behalf of the fine trained staff at progressive I will be stuck paying for their negligence out of my own pocket.

There was once a time when a company took self satisfaction and priority to satisfy the customer. This is not the case with progressive insurance. I will take my $250 deductible and buy a new policy with Nationwide. (Who which I ran the same scenario by, they would have covered it)

Review about: Progressive Auto Insurance.

Review #787531 is a subjective opinion of a user.

1.0
Discounts and Special Offers
Staff
Reliability
Insurance Plans Acceptance
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Website
Billing Practices
Customer service
Reason of Review / Monetary Loss Poor customer service / Not specified
Preferred solution Not specified

Had an Experience with Progressive Insurance?

Write a review

Comments

Comment as anonymous or
Terms of Service
Post Comment
Cancel
Be the first to start a discussion

You May Also Like

Globe Life Insurance - Globe Life is refusing to pay life insurance claim Globe Life Insurance "My husband of 56 years and I immigrated to the U.S. from the Philippines to live with my daughter and family, and I became an American citizen soon after. ..." Read more Hole In One International - YES THEY ARE The Worst See my story of going banckrupt dealing with them Hole In One International "I worked with a few different companies in the sports industry then these jokers at Hole in One International Odds on Promotions came around when I was a bit..." Read more Fraud / Ripoff Alert - Progressive Insurance Progressive Insurance "I was a Progressive customer for 7 years. I have been a NC resident now since June of 2010. I have not had a moving vehicle violation over the last..." Read more DO NOT BUY PROGRESSIVE INSURANCE!!! Progressive Insurance "DO NOT BUY PROGRESSIVE INSURANCE for your RV, Boat, and possibly for any other vehicle. I had a full coverage “stated value” policy for over ten years. I paid extra..." Read more 2 boxes of original flavor honey maid graham cracker all crushed up!!! Honey Maid "I bought a box of honey maid graham crackers on 6/9/17 as a COOKIE snack for my kids..which were more of crushed graham crackers...which was Very Very messy!!! They love..." Read more Planters - Failed Package Planters "I am a packaging engineer and purchased the " Nut & Chocolate Trail mix" in Kansas City airport. I passed by a different product because I wanted a zipper bag..." Read more American Homes 4 Rent - Terrible Company American Homes 4 Rent "This company is about money they don't fix a thing this is a Leak that is currently leaking and has been running for 10 hours and American Homes 4 rent..." Read more Fedex - Box dropped off on my rain soaked lawn Fedex "I was home during one of the worse rainstorms that my town had seen all year. All of a sudden I her my dog barking. I looked out and saw..." Read more