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Progressive Insurance

Progressive Insurance

www.progressive.com
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Progressive Insurance Overview

The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.

AI insights based on reviews
Rating Distribution

Progressive Insurance has a 1.7 star rating from 485 customer reviews. Consumers are mostly dissatisfied; 55% would likely recommend. Reviews cite high price level, reliability concerns, and frequent customer service failures.

Key Takeaways for Future Customers

  • Read Progressive Insurance reviews about claims handling before buying.
  • Expect mixed experiences; some agents resolve issues but many customers report frustration.
  • Keep records of payments and request confirmations for refunds or cancellations.

Negative Feedback / Risk Areas

  • Poor customer service, long holds, dropped calls, and chatbot-only responses.
  • Claim delays and denials with alleged lowball valuations and investigation delays.
  • Billing and refund issues, unexpected cancellations, rescissions, and payment processing problems.

Positive Feedback

Some customers praised individual representatives for helpfulness and quick resolution of specific issues.

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Anonymous
map-marker Columbia, Maryland

To review

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

the driver was very nice and polite. His customer service was on point. He had a great sense of humor

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matk e

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Fraud and denial of claim

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AI Highlights
  • Progressive denied the claim.
  • Claims corruption and fraud by court, police, and insurer.
  • Policy rescinded but payments kept; requests state review.
Updated by user Dec 07, 2025

I don't even know what to say to that,I've done everything possible to get them to do ahG they're supposed to do and nothing has worked,I say it's a matter of they discussed it before they done it and they know the state insurance is not gonna do anything about it

Original review Nov 22, 2025
Well I consider myself an honest guy,so here it goes,I put a claim in to progressive insurance and it was denied,but here's why,see I'm no saint but a court wanted to make an example out of an innocent person and they put a hundred judgements on me all false,but anyway this court and police department are in corruption,you see they don't want me to have anything,so I report a breakin of my car and they put camera equipment in it,so I report it to the police but they deny it because they don't want me to fix my car or whatever reason they have,so I turn it into the insurance company and the court and police station tell the insurance company not to approve my claim,the court says,don't worry about it,I guarantee he won't get the law upheld,do whatever you want,so they deny the claim and say I threatened the adjuster,just do the court could grab into it if needed,then they commit fraud and say I let an unauthorized driver drive my car and they got in an accident,so they take my comprehensive and delete it,they put restrictions on my policy and then make sure I can't get insurance from anywhere else,they got a free run what the heck,they then rescind my new policy the same day its made and then still accept payments on the policy,that's stealing a person money,watch I'll never get it back,rescind means like it never existed,so why are they accepting payments I asked the state insurance about this,no answer,so see it goes right down the line,court and police department and now insurance company,so they keep doing there altering and fraud in the documents even though it's turned into the state insurance commission,you would think they would stop,but you got to figure if a court gets an eighth check if not to uphold the law why not a state insurance comission,I reported the stealing of the money and whether I had a policy or not with rescind,so I say well they are stealing my money but they don't reply, what does that tell you,I've shown 24 fraudelant things the insurance company has done,but no reply,so it makes you wonder if the court got ahold of he state Insursnce commission,ill keep you updated,if they deny 24fraudelant things they done with proof and stealing money there's something wrong,then the accusation of a threat to the adjuster is another,didn't happen but the court had them do that so when I go to move in dec they can capitalize on it,they don't want me to leave because there won't be anybody to harass and put false charges on,well see about the time I leave,the insurance company is having fun,they committed fraud 24 times,made sure I couldnt get insurance any where else and stole my money,I'll never see it back,when they rescind it's like the policy never existed but there still accepting payments for a policy that's rescinded,over five hundred dollars,a lady that backed into my car her insurance paid the accident and my insurance put down they paid it and listed it as a claim,fraud,the state insurance commission knows thislets see what they do with it,I'll keep you updated,gotta keep them honest or expose them one of the two,see it's not right to take an innocent person and mess with his personal dealings,it's against the law a matter of fact,but guess what, right now they're above the law cause a court said so,but the court has no business interfering in a personal contract,so the insurance company is having the time of there life,the only is they should hope I don't cone up with an attorney because it won't do any good for the court to say you had a free run go ahead have fun at the policyholders expense,if the review peaple at pissed consumer would let me do it id post the documents on here and show the fraud,nothing like the truth,so what do you think of a billion dollar insurance company doing what they're doing,is that how they became a billion dallor company,let's ask the adjuster that claimed I threatened her,it's a flat out lie,they're using it,they sent me a notice saying I ain't allowed at any progressive outlet,that's so I won't go to the lady's insurance and prove they paid that claim,it's right here in ottumwa,I'll bear there gonna read this too,it's called corruption,you watch now that I've exposed the real truth they'll come after me for something,the court alsays does,see im suppose to lay down and bark like a dog when they do corruption,that's the court rules,according to them,see it all comes down to this,show respect get respect,I haven't seen any,I've seen corruption the last six years,do I'm not laying down,,I want justice,let's see what the state insurance does with the complaint,I'll keep you updated.
Loss:
$5000

Preferred solution: Settlement and restore my insurance rights

User's recommendation: Don't turn your back that simple

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2 comments
Guest

It sounds like you violated your policy by letting an undeclared (by you) person drive your car. They got in an accident in your car.

The insurance is denying the claim (and is justified in doing so).

You don't get money back for your premium. They are not responsible for all your chaos.

Rhone Jrj
reply icon Replying to comment of Guest-2804024

You know you guys in the industry are going to get a wake up call if you keep up with the narcissistic responses. We outnumber you and outvote you. You will get the regulations you are a fraid of.

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matk e

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Intentional corruption and fraud because there enjoying it

AI Highlights
  • The reviewer alleges fraud by a ghost and others, with false judgments.
  • The insurer is accused of fraud, with policy rescissions and charges.
Updated by user Nov 27, 2025

Well six more days and I'll be on my way to tennesee,I sent a message to progressive that they owed me my premiums for rescinding the policy,I also told them I wanted it before I leave on the 3rd of December,I should have got my refund two months and two weeks ago,,as I said something is up,more fraudulent bull,but a court and a police department and a child support recovery and other insurance company's and department of human services get away with that,hers something,if you figure on dhs table what you should get for food stamps and in using the same deductions as they are it's 108 dollars,they have me 23.00 and I figured it four times,do they shorted me 85 dallors In food stamps,social security should be 1823 a month and I get 1135 because there taking frauddlant child support out of my disability,before the child support I get 1208 so that's a difference of 615 dallord a month,I know this because five years ago I called social security and they tell you what you would get on your social security if you retired that day,mine was 2300 dallors plus I worked three more years after that,you are to get 70 to 75 percent of what you would get on social security on ssdi,that figures 1823,see it's a never ending process with the state,as long as they can starve you and feel like they got control its alright to do,but the thing is that's what the constitution was written for,that's what due process was written for,that's what the 14th and 5th amendme t was written for,but see entities seem to think that they don't have to follow the law,well let me tell you something,the constitution was made for the citizens of the United States,to uphold the laws for the citizens ,s matter of fact the citizens are the law,they forget that,,how convenirnt,as long as there satisfied it don't matter,well it does,see if a bjnch of citizens got together and went to the court house,and demanded justice,well they have to listen,also if a bunch of citizens got together a d said they did want a particular judge to be in the court they wouldvhs have to resign,it's there civic duty,so are all you citizens happy about how thaf court been run,well get up and do something about it ,you are the voice of law as they call it,see it's the public trust that they must keep,if they don't then the whole ball of wax is doomed.the public has more power than you'll ever know,okay im done preaching but just remember that the next time they pick out somebody to make an example out of,you the people are the law,dang ***unds good,I haven't had the las upheld in six years and that's personal things also,they just went to far,now an insurance company is doing it,okay here,let's ask the insurance conpaby to hace a hesring and I will showcyhecfrsjd and they can try to explain it,but see they won't do that because they know they'll lose,it's called show the wrong the entity did,,,of course they think with ther fancy language they'll walk in and hands down.the secret is as long as you don't pay any attention to those big words you can use normal language and win people get scared when they hear all those big words,it's the same thing when you say it just a different word,,so close there words out and you got it *** long as your actually innocent,these entities have spent lots of time trying to figure there next move,how do you find somebody guilty when there not,fraud and not upholding the law.see then it gets to be addicting,they like it,,they don't get to do that much,so they find outbbim leaving and it hites the fan,they can't imagine not being able to manipulate every situation that arises with me,it's in there blood now,so see there's something up but I'm not gonna worry about it ,I know and God knows that I havengbfond a thing,,it's being done to control,so there comes a time when the person there trying to control says that's it I'm done no more,so I chose leave,,in not running,I'm taking away what the court likes,I'm taking me out of the sanerio,taking it completely away from them and they don't like it,that's why the insurance is doing what they court asks it's a last resort to keep me here ,but they lose becouse I don't care if they pah me my refund it not im gone,I don't care if I only have a hundred in gone that's gas to get there,fortunately that ain't the case I do have a few more dollars than *** if I'm right and I'm on my way to Tennessee an I get stoped you know I was right,it would be the perfect setup,hecwss runing ,,sorry I don't run ,,see they knew two months ago I was leaving dec ,3rd not a word from anybofy if they had an injection,well just wait let him leave and then have him picked up on his way,we all know what that means,hey remember this and then I'm done,this is 11/27)/2025,I just seen an officer ins squad car go bye,he actually raisd his hand and waived,so as of this day you would assume everything alright,he wouldnt of waived,he'd of said,Mr Easton you are under arrest, what for,,I haven't decided yet .but remarkable he didnt,,see I'm a decent guy,I feel for people just as much as the rest,I do my helping when people need it,I show respect unless there not,so I'm not the person you got from the wapello county,hey one more thing,when i leave they're gonna try to find somebody else to do this to,it's in there blood,if so message my Facebook I'll let you know everything to watch out for,believe me it will help you not get judgements I know.mark Easton is on Facebook.

Original review Nov 27, 2025
Have you ever been in a situations where each entity seems to do the same thing,well unfortunately i have,so this review is actually on three entities,one will be like a ghost subject,,,don't worry I know what I'm doing sometimes it's better to make them wonder,,okay here's the what I'll call real truth behind all the fraud,you'll be amazed at the players,,im the walking tall.the man.now later you'll know why I say I'm the man,just be patient.its been quite awhile back but the ghost put false judgement on me and purposely did this,they said it was to make an example of a defendant,well i always thought you had to actually do something to make an example out of somebody,but it's actually against the law to do that, the ghost does this four times,there's a lot of judgements,,so I go and I motion the ghost to void the judgementd because it's got fraud on the court on it,that' voids all judgements and orders,do here's where the man thing comes in,I proved that the ghost fraudently found me quilty and proved my innocence,,,but they did not uphold the law,they said that if I didn't comply with what they wanted if spend two years in jail,well what do you do when nobody is gonna uphold the law,so the next thing I know is my child support God's from almost paid to 24,000fsllorsxsnf 28.485 that the ex owed me couse I had costudy of my two daughters from 1998,,to there eighteenth bktthdays,well I found that it was gone,zero owed,aint that something,but unfortunately I don't have my documents to show the costudy i do have about 200, people that know I had costudy,, see the fraud and all,
Then 60,000,in fines and restitution on false judgements,,it's around 120,000 now,,
So the next thing is the insurance company, ,now do you know of any insurance company that would committ fraud and even keep doing it nowing there's a state insurance investigation,me either,now there's the adjuster who put an accusation of a threat of bodily harm,now that takes gonads couse how does she know there wasn't a camera on her.but there was,just ain't got a copy yet.okay the point is this has went on for quite some time,it went from the ghost to the child support recovery to the IRS with all the fines,and false arrests false detainment,I think your getting my point,everything is false now I will admit one thing,the ghost and other entities have ruined my life,,my life will never be the same,ottumwa has over did what they did,there's enough for a hundred peaple here,but that ain't enough is it,ruined my life and the ghost knows it,but try just keep digging,they want more,,you know why,becouse it's not that I broke the law,,,it's because there enjoying it,so I pay for there enjoyment,it's the same thing with the insurance company,not that there enjoying it but the ghost is there,they are always there.so that gives them the ability to do exactly what they want to do,including the state insurance investigators,if any of you have dealt with them they are to do there jobs not just the end of there investigation but during also,that goed back to rescined and s refund within two of three days,I reported it three times to the state,,nothing,what does make you think,fraud.every document has fraud in it.evdry page,butgyhecinsurabce company still sing satisfied,now there' after more money,I said they deleted my comprehensive and collision,I'm still being charged for both,then they add the underinsured not insured and medical and charge me on both policys,the canceled one and the new one which is rescinded,so they charging for it but it don't exist,rescind is like it don't exist,they do that and then act like it's still there because they took my down payment at 1149am,at 1159am it was rescinded,ten minutes in between,they knew they were rescinding it but took anyway,nowgheres a payment due on September third 2025,they took this payment because I sent it,,nobody would say if the policy was good or bad,rescind is on 09/11/2025,the payment is 11/03/2025 for the premium,the accepted that payment,then the same day updated my payment schedule,so is it rescinded or is it good,you can't rescind a policy but take payments,so if I go out and get in an accident today,,are covering it according to rescind no,see I believe what they are doing is just that,hoping that it happens then they can say,we rescinded it,I'm in trouble,but if I don't they can still continue on there path with messing with my policys,,until finally they think they got something on me,,,then arrest,see it works either way for them.thsts how bad the ghost doesn't want me to leave,see they got more for me than I'll ever know,becouse they enjoy it,so you all could do me a favor and remember this and if anything happens before or in the third you and i both now,it makes sense,the ghost does not like to be beaton,,me leaving beats the ghost,,that's why there just kicked back and waiting for me to leave.jf they don't arrest me here they'll do it on my way to Tennessee,that away they can say im runing,they get what they want and they got the insurance company to say yes he did a billion dallor company.see this didn't start tell after they found out I was leaving,that claim is legitimate,the wreck they put in the policy two is a made up fabrication of there imagination,but you see when the law is not upheld for you they can do what ever they want,and as I said they aren't paying me my refund they're not doing anything besides setting a waiting,call it what you want but I know this ghost,somet hing is up.ifvj knee anything then wouldn't I be *** about it,so I believe I've ruined there planes.this is a review it's a review of how it's went the last six years and what they're up too,ive put documents etc in but this is the other side of the reviewthe actual reason for the fraud and falsifying accusations,so if I'm wrong so be it,but I can tell in there documents,,see if it was a thing were they charge me with a charge and arrest me while I set I jail they make up another twenty charges,this is the same thing all but it's a plan and they want to execute .they know that no matter what fraud I prove if the law ain't upheld it doesn't matter what I say,but they got there billion dallor company to say yes he did,so I haven't did anything I will be leaving on the third,but mark my words,I may be back but In cuffs,I've shown in here they don't care about anything they do,see my point,this does several things,it points out that there is something up but they don't do it now cause I done spoiled it for them,the rule is if i catch it them they can't do it.ss of this morning they haven't notified me of anything,so I'm the man,just a saying I have,this is all fraud and false accusations bye the insurance company,I need my settlement,ill be satisfied with my refund for now.
Loss:
$5000

Preferred solution: Settlement for fraud and denial of claim and my insurance put back the way it was do hmd it's out ba k

User's recommendation: Don't deal with progressive at all

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1 comment
Guest

It's sad how stupid you are. Your post is written on a stupid third-grader's level.

Your post's title claims Progressive owes you money, yet you spend no time describing that situation. Your disability, child support etc have no relevance to a refund from Progressive.

Angela M70

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
|

This person supports our platform.

Supporter

Lies, lies, LIES

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AI Highlights
  • The Progressive auto policy purchased Apr 14 was canceled the same day.
  • Timeline shows 14 emails in day one and a 10-day recission after declarations.
Progressive Insurance - Lies, lies, LIES
Progressive Insurance - Lies, lies, LIES - Image 2
Progressive Insurance - Lies, lies, LIES - Image 3

On April 14th I was shopping for auto insurance and Progressive had the best rates at that point so I decided to purchase the insurance policy. I just recently learned that they cancelled out on my policy the same day, much to my astonishment (meaning without my knowledge) but I have paperwork that states otherwise.

Shall we take a look at the timeline created by them themselves because who would go to all of this trouble just to cancel the same day- where's my refund!? Now mind you there are 14 (yes you read that right- 14) emails in the 1st day alone

1. Added policy

2. All docs now available online

3.

Rating underwriting

4. "Yes, we're on the same page"

5. Requested info

6. Doc ready to go

7.

ID cards ready

8. Checklist

9. Application

10. Authorization form

11.

Policy documentation

12. Cover letter

13. Declarations Page

14. Notice then 2 emails on 4-15

15.

Autopay

16. Payment schedule then one on 4-16

17. Snapshot then 2 on 4-17, 3 on 4- 27 & 1 on 4-29

18. Declarations Page

19.

Declarations page

20. Recission notice (10 days after Declarations Page)

21. Payment schedule

22. Could not process

23.

Underwriting to return device (oh wait 2 more emails on 4-29

24. Underwriting memo

25. Important information

Who would send all of this if cancelled in same day? So on 4-17 they send not 1 but 2 Declarations Page then 10 days, TEN days later they send Recission notice- I knew none of this until I logged in yesterday to print a hard copy of my auto insurance card.

Of course this isn't the 1st time Progressive has screwed me, a couple of years ago they and their affiliates helped themselves to monies out of my bank account (worst week or 2 of our lives, starved for sure those weeks) short version- I purchased auto insurance and homeowners insurance, both were down payments then scheduled monthly- or so I thought, they took 80 plus dollars each (down pmt) then their affiliate took over 300 dollars from my account, everything that I had to live on until next check (gas, groceries, dog food etc) TF we managed to make it to next check. So can someone tell me if they cancelled same day because if they did then don't they owe me a Refund!?

Also, aren't you supposed to be notified of such things as being cancelled? (Negative 10 stars- yes please)

Loss:
$185

Preferred solution: Full refund

User's recommendation: If I were you I'd eat the extra cost and go with another insurance company STAY AWAY FROM PROGRESSIVE IT'S A TRAP!!

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1 comment
Guest

In good faith they proceeded providing documents and you similarly made a payment. The underwriting found issues with you and declined coverage.

The rescission date is the same as initial contact date so you can’t file a claim in that period.

They are just protecting themselves. The takeaway for you should be what information caused them to decline a policy.

matk e

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

The state Insurance devision committed fraud on there report

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AI Highlights
  • Alleges fraud by state insurance division.
  • Names Progressive in the dispute.
  • Claims delays and alterations; premium increases.

The state insurance division committed fraud when they answered my complaint on progressive Ins.see the wapello county court house can't stand it if I might come up with a large amount of money,there afraid I might hire an attorney and get there fraud overturned,then they wouldn't enjoy themselves anymore,I put a claim in on my vehicle because it was broken into and for there enjoyment cameras out in it.the court house told them not to do anything with my claim and told them to cimmitt fraud,see no insurance company is gonna take two policy's and completely alter both and say you threatened an employee,also I supposedly let someone drive my car and they got into an accident,they called it unauthorized driver,well I can tell you I don't let anybody drive my car,not now and not then.theres no insurance that's gonna do all this while there being investigated bye the state insurance devision.unless the state Insurance decision knows what they're doing,which means the progresive and the court had to talk to them,they figured,hey it's not everyday you get to commit fraud and get bye with it.so they did,now the state Insursnce company automatically calls you and asked questions they might call you three of four times,I couldn't get them to talk to me for nothing.they have 45 days to answer your complaint,they took around ninety days and the only reason they finally answered is because I kept sending them emails,they denied it like I knew they going too,here's the thing,no altering was done until reported it to the state,no Insurance company is gonna do that unless they know it's alright,so the court and progressive and the state insurance got together and did there pow wow thing,see I got pictures and screen recordings of my policy's before they altered them and after.also about three.niegjbors were watching when the lady from the progressive was there.they know I didng threaten anybody,and you don't threaten somebody and then ten minutes later help them find out what all the equipment is in the trunk.i have messsges that I sent just ten minutes after she left,okay while she was there I said,well you gotta look up in the trunk to see the stuff put in there,she didnt say anything and didn't look,a few minutes later I said you might want to look at whats in the trunk.she still didn't look,she took her phone and didn't even look at what she was taking a picture of in the trunk,she just took her phone and snapped a picture of nothing.shd then said,I got a couple things to check out and I'll be back with you bye the end of the week.the next day i went into the app for progresive and there was a document,it said estimate of claim,it was zero and dated the same day as she came and the time was 903am,she didn't get there until 8:45am,so she no more than pulled out the drive,and made her decision.she lied,thats when i reoorted it to the state insurance,then the altering v and all that started,she didn't look at anything in that car,wasn't going to.she already knew whatcshe was doing.have you ever seen an insurance company do any of this.i b

Haven't.and I'll tell ya,I paid the premiums for this Insurance,so I wasted my payments for the insurance,it's like I didn't have insurance.now they also raised my premium sky hi,they put down that my policy was rescinded,but they took payments for two more months.if it was rescinded,why are they accepting payments.look.up.rescinded,it's null void,so they stole my policy payments.if it's rescinded there is no policy.so I canceled myself,I did three quotes on insurance *** it was outragiouse.you couldn't afford the payments,and they did this purposely.well I kept looking and found an insurance company that isn't going for there bull.so they did it for nothing.i got comprehensive and collision and basic liability plus towing for less than what progressive was charging me in the first place.so you see this isnt a the court did,my child support was taken for 52,000 Dollars.the court stioedca suit I had on ottumwa. Hospital,theres more,but anyway,see this just isn't about breaking the law,it's about my personal dealings and they tbe court keeps there nose right in it.nk matter what.dont want him getting any money,my ssdi is 1208 a month,it should be 1826 a month,I worked from 13 to 55,that's 41 years and there giving me 1208 and that doesn't change when I go to retirement.i had 2300 a month five years ago if I had retired that day.so your telling me that for the rest of my life i have to live in 1208 when i soulc have some where beteeen 2300 to 2500 a month when i retire.i worked three more years after social security told me 2300.where is it at.it plainly shows that half of what I would retire on.but it states ill move into retirement t from ssdi but the amount stays the same,well I guess I worked for 41 years for nothing.now you gotta remember I'm innocent and can prove it,and look.at what the court did,they stole my money for retirement.its obvious.i do t care,they took my life away from me an innocent person.just because a judge didnt like me,welk heck i dont like a few peaple either but ill be damned if id ruin there life.the thing is because it's the court and there followers that's doing it,I'll take that 1208 just because it's them doing it,to show them it *** matter be ousd you done it,I dont care.bad attitude hu.well it's not,I figure im not gonna let them get me down.if jt has to be then so be it.but you lost,I proved im innocent on the other reviews.so you feel good about what you have done.everybody has a judgement t day and there is no way out,god knows all,so you can't lie to God,he already knows.theres no altering in your judgement day,he knows,so my justice will come when you have your judgement day.i dont know what *** do,but you ruined my life in this world.you also ruined your heaven Ill call it.bug that's.

For eternity.its not a threat.its a fact.so go on feel good about what you have done,and I'll feel good later.tbere is a god,he gave everything the ability to have children,it don't matter what it is.every living thing has the ability to produce life.if there wasn't a good that couldn't be,it just did t happen,we were put here for a reason.its actually a miracle I.

It's self.we did t walk out of the ocean and have that ability,and neither did all other living things. Think about it,see there is a god,and judgement day is coming to everybody.you should ba e thought about that before you ruined the life of one of his children,we are all gods children.i don't think he's gonna like that.but we will see.you get what you get.i have no idie what *** do,but you'll no choice,it is what it is,how does it feel.remember I didn t do it,you did.and to pissed consumer,I would appreciate this being published even if you think it shouldn't,its important for them to know exactly what could be.and for them to think about it.thanks.you know the older i get the more important god is,you gonna be seeing him soon.gods always been important to me,but some lead just dont think until there about to die and all sudden your talking to god,but why not before.

Loss:
$10

Preferred solution: The truth and payment made

User's recommendation: Keep faith in God

View full review
Resolved
Louis V Zgl

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Rosa, California

Resolved: Manager Escalation

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Updated by user May 02, 2026

The rep. I finally got ahold of, actually it was a supervisor based out of Ohio, stated I could pay a lower amount to renew my insurance policy.

I did that that day, and then paid the rest later that day from my driving job. I needed to renew as I could not find a lower insurance amount after shopping around. But, they were pretty inflexible about the overall amount due before that. Take the time to call the company for extensions.

Ask to speak with a manager if they are giving you the run around, and make your best offer as to how much you can afford to pay. Keep in mind, for renewals, that they cannot give extensions.

Updated by user Apr 20, 2026

I called in due to them not being able to give me any kind of extensions for my bill. I did end up talking to a manager over there. She was nice and understanding and told me I only needed to pay $68.05 to get my insurance renewed but needed to pay the rest within a matter of days.

Original review Apr 17, 2026
I have a renewal due this week for my car insurance policy. All of the reps told me that I needed to pay the full amount or have my policy canceled.

I did talk with someone today in Ohio, and they told me I needed to pay $68.05 to get things reinstated.

This was better news than before. But they have been very unhelpful and inflexible previously.
Pros:
  • Good insurance and great roadside assistance
Cons:
  • Not flexible about payments or extensions

Preferred solution: Apology

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1 comment
Guest

Lapses in coverage, previous late payments and/or your driving record has you classified as high risk.

Ronald W Ovg

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Verified Reviewer
| map-marker Los Angeles, California

Change of address and insurance card

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AI Highlights
  • I moved and bought a different vehicle.
  • The old car's insurance never went through.
  • I may be owed a rebate for insuring a car I didn't have.
Progressive Insurance - Change of address and insurance card

I moved, bought a different vehicle. The insurance chains never went through from my old one.

I might be owed a rebate because you insured a car I didn't have. I guess somebody that bought that car had free insurance

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Resolved
Steve H Zct

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Verified Reviewer

Resolved: Insurance proof on cell phone

Updated by user Apr 27, 2026

Every thing went well. I was happy with the service I received.

Original review Apr 25, 2026

I called to help me get my insurance toshow up on my phone. I was polite to the lady and she was polite to me .She helped me to resolve the issue.

I thanked her and hung up. Every thing went well.

User's recommendation: Stop calling your customers pissed.I was not angry

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matk e

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Verified Reviewer

Fraud,,false threat,false driver

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AI Highlights
  • Progressive urged cancel/reissue for savings.
  • New policy added permit driver; comprehensive changed.
  • Policy canceled 10/12/2025; claim denied no refund.
Updated by user Nov 27, 2025

Well I've found out that the progressive I surance rescinded the policy and when they do this it's like it never existed,so when they rescind they are too send you a refund of all your premiums paid,that was two in half months ago,I sent three letters to progressive and there to the state Insursnce agency and nothing,they purposely are not going to uphold the law,they made it so it's gonna cost 500!dallod for insurance a month with there fraud.

Updated by user Nov 27, 2025

Well,there really is no advice because they're commiting fraud and falsifying documents,I even have the state insurance on this,there still doing it and the state insurance isn't responding either,,that tells me they don't intend on upholding the law,so advice,just stay away from progressive insurance and any affiliate of them,check to make sure progressive isn't associated,they even put a trick document in and tried to get me to sign it,I don't think so,,

Original review Nov 11, 2025
Progressive told me to cancel my policy and make a new policy,,said it would save me money,so on 09/11/2025 I called and canceled my policy,they said they had a insurance guy who would help me with that,he called and se got the policy setup,no checks no nothing,I got to looking in the progressive app,right after I did the new policy the insurance company put rescind policy offer,put down on the policy that I had a permit driver on my policy,then in a declaration said I let somebody drive my car and they got in an accident,so they took my comprehensive and changed it to set spacific things on my policy and said comprehensive is canceled.thdn on 10/12/2025 they said the policy was canceled ,then they sent another document and said the policy holder made a threat to a progressive employee and threatened bodily injury so we will not renew his policy,non renewel for a threat,none of this happened,there's is no permit user,there was no accident with somebody driving my car,when they canc eled my comprehensive they also charged me for it,no offer of refund,I did my new policy on the 09/11/2025,they did all this on 09/11/2025 but still charged me for comprehensive,they also didn't tell me a thing about it,see that tells me they didn't plan on paying my claim,,they also denied my claim and didn't do a thing to check into it,I had a witness to what happened and she even called them and no return phone call from the adjuster,when she came to look at the car,she didn't even look in the trunk and I said twice you havdcto bend over to see the components in the trunk she didn't even look,she took a picture of the inside of the trunk and didn't even look at what she was taking a picture of,then said Ive got a couple things to check out and ill get back to you within a week,she got there at 11:50 am and denied the claim at 904am,see she had no intention on upholding that claim,the insurance company intentionally did this,the whole thing,then I told them about it and they tried putting documents in to cover it up,it's not gonna work because I got there you know,the insurance company knows I know what they did but are still saying denied,it just isn't about a claim now,it's about fraud and harming the policy holder,they made it so I can't get insurance any where which means they put something on my driver's license or birth date something because I called another ins company and they gave me a quote but at the end when I put my driver's license number in it came back we cannot insure you at this time,I know this,the person they say drove my car was supposedly living with me,that's a lie,I haven't had anybody around me let alone live with me,so here's something who is on the permit user,where did the accident happen,who is the other person involved in the accident also what damage was done,because I got pictures of every side of my vehicle including he inside.wheres the damage im asking them,all fraudulent documents,forgery,altering and out to harm the policy holder in every way,the adjuster should be fired and all employees who had anything to do with it,,you even changed the insurance company on me when I did the new policy and said I had to use aftermarket parts of pay for it myself and charged me for comprehensive,they did not tell me a thing about any of it,I knew nothing about the permit user,nothing about somebody driving my car and getting into an accident and I sure didnt know about taking my comprehensive off the policy,I paid 171 and some odds cents for the new policy on 09/11/2025 and they said you don't have a payment due in october,so I said okay,but they put a cancelation on the policy 10/12/2025,now I know why,do I even have a policy,maybe I don't and there telling I do,it was revoked on 09/11/2025 but then canceled on 10/12/2025,I'm thinking that they knew I was leaving to go to Tennessee in dec,maybe they didn't want me having insurance so my car gets taken,or my rates go sky hi because I didnt have insurance on a car that has a loan on it,well I know I paid for it,a matter of fact I paid 263 and some odd cents on August 28th and it wasnt due till the third of September,then on September 11th they charged me a down payment on the new policy of ,171 and some odd cents,then said I owed 58 dallors on the other policy and turned it into collections,I'll beat i know where,wapello county court house.anything I do they put penalties on the policy,even if they cancel my policy I'm charged money it says it on the declaration why would I have to buy aftermarket parts if I was to get into an accident,don't make no sense,see this insurance company was set to fry me and I don't know why,the s
Loss:
$6000
Cons:
  • Not answering your calls and messages

Preferred solution: My claim paid ,compensation for all the fraud and what ever they put on my back ground to keep me from getting insurance

User's recommendation: Don't trust the adjuster video everything

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Damiana R Nrl

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Verified Reviewer
| map-marker San Antonio, Texas

Used out-of-state data and incorrect vehicle models to lowball my total loss claim.

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AI Highlights
  • They used 4-door sedan models and Missouri comps to value my 2-door coupe.
  • Admitted errors to the Texas Department of Insurance after a complaint.
Progressive Insurance - Used out-of-state data and incorrect vehicle models to lowball my...

Progressive used 4-door sedan models to value my 2-door coupe and relied on comparable vehicles from as far away as Missouri for a San Antonio, Texas claim. They admitted these 'incorrect configuration' errors to the Texas Department of Insurance (Problem Report ID: 448369) only after I filed a formal complaint.

However, even after acknowledging the mistake, they manipulated other data points in their report to keep the settlement offer exactly the same. They also used a groundless 'coverage investigation' into my airbag deployment as a delay tactic for weeks.

I was ultimately forced to sign my settlement 'Under Protest' just to end the financial stalemate. Do not trust their internal market reports; they are designed to lowball you until a state regulator gets involved

Loss:
$2000
Pros:
  • Competitive initial rates
  • Digital tools
  • Ease of initial filing
Cons:
  • Resistance to negotiation
  • Broad comparables
  • Aggressive investigation tactics

Preferred solution: Full refund

User's recommendation: Do not accept their first offer. Stand your ground on local market values and document everything in writing.

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2 comments
Guest

Without year, make, model and mileage (and Progressive's offer), your post is meaningless

Guest

you could of seeked legal help

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Gertrude C Tys

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Verified Reviewer
| map-marker Laplace, Louisiana

Calling to find out when my son made his last payment and when is the next one due?

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I cannot comment very much because my son was incarcerated recently, and I'm trying to find out if he is up to date on his payments.

Preferred solution: Information

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Josecarlos Ecx

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Verified Reviewer
| map-marker Newark, New York

Five star

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Very helpful thanks so much for your help. I love progressive insurance companies I had dealt with progressive for some time

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Sharon T Vlb
map-marker Atlanta, Georgia

Attempting to file a claim agai st one of your customers

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Attempting to settle a claim. An insured Progressive customer hit my vehicle and damage was done. Also, I am in a bit of pain and need to see a chiropractor ASAP.

Pros:
  • Extremely difficult to get a luve person

Preferred solution: Attempting to file a claim

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Insurance Expert Talks

Insurance Claims Tips: What Red Flags to Watch Out

Insurance Claims Tips: What Red Flags to Watch Out

How to file an insurance claim? Why do you need a public adjuster? Vince Perri, CEO of Commercial Claims Advocate, shares his best tips about insurance claims. Find out how to deal with complex residential insurance claims and commercial losses.

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Vince Perri
Vince Perri

Vince Perri is a Expert Claims Adjuster and CEO of Commercial Claims Advocate. He has over 14 years of experience in handling large commercial losses and complex residential insurance claims.

Alicia R Cpz

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Verified Reviewer

Accident

Last night I got home. I had a syncope episode. I caused some damage to my car and another vehicle at my residence.

Preferred solution: Assistance with an accident

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Jerrie V Hyh

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Verified Reviewer
| map-marker Atlanta, Georgia

Because the recorder was not working right she ask me what i need and I told her and 6 times she kept saying that I had to repeat myself again.and I really do want to talk to someone now about quote

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Talk to someone about getting the quote of $617.00 this afternoon and I change to progressive i don't have the money in my checking account until today after 3 today.are is it just not going to be later it has to to get that price I have to pay right

Loss:
$1
Cons:
  • Never have all done me with this

Preferred solution: Price reduction

View full review
Kay H Nlw

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Verified Reviewer
| map-marker Charlotte, North Carolina

I need a card for my car insurance

I need a card for my car insurance. I am a new customer and need proof of insurance identification card.

Pros:
  • Discount for having home and car insured
Cons:
  • None for me

User's recommendation: I will be proud to say I have cohossen Progressive for mu car and home.

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About

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Summary

Progressive is a company that was established by Jack Green and Joe Lewis in 1937. Company's headquarters are in Mayfield Village, Ohio. It specializes in providing personal insurance for such vehicles as private passenger cars, motorcycles, boats, and recreational vehicles. Besides the company offers other services connected with insurance to its customers. The revenue of Progressive Corporation is about $14,8 billion. The company employs 27,778 people. The tagline of Progressive Corporation advertising campaigns is: "It is about you. And it is about time". Progressive Insurance is the third largest insurance provider in the United States. The company offers its services mostly through the Web.

Progressive Insurance reviews and complaints

Progressive Insurance is ranked 237 out of 2421 in Insurance category

Area Served

USA, Worldwide

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