Had a call at 7pm from progressive. Wanted to know why we have done nothing on our claim We had inspection done at progressive office and claim info sent to us.
Contacted our repair person and he is in process of getting parts. This person had no idea any of this was done and seems to be really mixed up.
Had no customer service skills at all and would not let my wife say anything without her talking over her.We are in our 70s and have had insurance with them for years-Never Again will be searching for
a new company. No respect from this person.
Reviewer is in unhappy mood. edpar stated that there is a room for improvement of customer service and person on phone. Please immediately contact the author of this review to discuss poor customer service of auto insurance claim and associated monetary loss in the amount of $1000. Progressive Insurance needs to read this review and look into the issue (if any) according to poster's claims.
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